I've been using the Historical Gadget in Finesse and it does not appear to be refreshing at either the default interval of 900 seconds(refreshRate=900) or any other value that I set. https://my-cuic-server.com:8444/cuic/gadget/Historical/HistoricalG...
How disable post call survey after agent transfer call?UCCE 11.5, CVP 11.5
Hello All I can't find that document of uccx9.0 compatibility matrix. I just want to know what version of java UCCX 9.0.2 support. Thank you in advance.
Hello Everyone,Our agents and supervisors are working from home and connecting over VPN. We have 2 VPNs connected to 2 different Date Centers for load balancing purpose. We have the following scenarios:1) Agents are connection over VPN12) Supervisors...
Hi,we have ECE ver. 12 integrating cisco CCE with Finesse agents, the customer has request to receive chats/messages from social media channels like (FB, Twitter, etc..) or notifications that there is customer sent chat/message during non working hou...
I was hoping to have some help generating a report that contains a single line per queue like the “Common Skill CSQ Activity report”, that shows both the average queue time and the Avg Speed of Answer. I have tried using the CSQ all fields report but...
I need to check if an agent is logged in however I need to check using the dynamic option. We capture the dnis and depending on the number assign it to a certain agent-we assign it to a user variable called "primaryagent" we then use the dynamic opt...
Hi everyone, I am trying to test UCCX bubble chat. Installed UCCX 12.5 and CCP 12.5.Also added all latest updates(ES03). Configured all need parts. Testing on UCCX generated chat code. As I understood from browser logs CCP handles requests , but prob...
agents can login, but reports is just stuck on loading. sometimes they get an error saying "SyntaxError", number: -2146827286
Hello Guys, I have a requirement. I have agents who shares skills - Support and Sales. And IVR is set as - Press 1 for Support and Press 2 for sales. Is there any way Agent can get information on the Finesse Agent Desktop about the skill set on which...
I'm wondering if it's possible to create a CCX agent without extension mobility/device profile. In other words, I want to have the agent extension set as the primary line on the phone without having to login to the phone - it will always remain there...
We recently got a request from customer to enable Preview mode for campaign. (Customer has PCCE 12.0 version running at present). When we enabled Preview Mode and tested calls , we could see when a call lands in Finesse and if Agent wish to press Dec...
Hi All,. Does anyone know of a method for deselecting a resource in a script ? Been asked check the feasibility of something,... lets say broadly speaking, we have agents based in two locations - all sit in the same CSQ,. I have been asked if it's po...
Hello Experts, I have upgraded CVP from 10.5 to 11.6 in our lab . All required configurations are completed at it was working fine initially but Now when I make a test call I am getting "please hold while we transfer your call for assistance"message...
Hello ,we have UCCX 10.6.1 We have Configured RONA as 16 second , let's say we have two agents available "Ready" at a skill X , call will go to Agent 1 after 16 seconds will go to Agent 2 after 16 seconds it go to Agent 1..to infinity. The issue is t...
