Contact Center

I have a subflow script  off a main menu script.  The Subflow has steps to authenticate the caller against a Data Source.The caller enters the Contact ID and Pin,  There are DB Read and DB Get steps to go to the data source and look for the entered i...

Hi All, Current UCCE version : 11.5           For self service IVR treatment alone Can I send call from CVP to External IVR solution like Twilo/Vonage and then return the call back to CVP for agent routing through ICM.          If yes what are the wa...

Enjoying Webex Contact Center? Loving the integrations? We're partnering with Gartner to gather your feedback on our Contact Center offering! Share insights and earn 3 months of Gartner Peer Insights Plus for your work! It only takes 20 minutes and y...

I have a two part question.a. Does Termination_Call_Detail table stores outbound call details ? If so, is there any flag on the table that helps to determine outbound vs inbound calls ?b. If not, what other tables in HDS database stores outbound call...

Hi All, Current UCCE Version 11.5     Any one have the steps to integrate / configure UniMRCP with UCCE and Call Studio?. Also Sample Call Studio IVR application using UniMRCP GDF plugin?

After upgrade UCCX to version 12.5 SU1 from 11.6.2, I have noticed the UCCX Editor is extremely slow when pressing on step options.I saw the bug CSCvn39314 and the workaround with the Java Folder isn’t working.The old version was 11.6.2 where the CCX...

I have a PQ with 2 attributes and 2 steps one attribute per step. Step 1 has no wait time.   Now, my agent has attribute 1 and is ready the call arrives because of step 1. However, if the agent is in not ready, the call queues, the agent goes ready t...

 Looking to create OAuth nonce and signature dynamically for OAuth 1.0 verification.  I was thinking this could be accomplished in using the set value element and some java code, but I'm not sure what packages would need to be imported to accomplish ...

Hi All, Hope your doing good, I have an problem with one of my user is unable to login to CUIC with his LDAP account. We have provided the Supervisor access in Cisco ICM. On post the user was synced in the CUIC as an LDAP user without any issues. But...

Hello All,   I have a client who wants to have a prompt play and go to voicemail from 10am to 12pm on the second and last Tuesday of every month.  So the Dates for the next times have been added to the "Schedule Custom Business Days".  However I also...

Hello Dear,I have configure cisco UCCX with the CUCM. when I call to route point Ext. then call is not receive any phone. Because of phone is not ready state. Is it required to login first  finesse to ready state the phone ? Please help to the point.