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Hi All, Hope your doing good, I have an problem with one of my user is unable to login to CUIC with his LDAP account. We have provided the Supervisor access in Cisco ICM. On post the user was synced in the CUIC as an LDAP user without any issues. But...

Hello All,   I have a client who wants to have a prompt play and go to voicemail from 10am to 12pm on the second and last Tuesday of every month.  So the Dates for the next times have been added to the "Schedule Custom Business Days".  However I also...

Hello Dear,I have configure cisco UCCX with the CUCM. when I call to route point Ext. then call is not receive any phone. Because of phone is not ready state. Is it required to login first  finesse to ready state the phone ? Please help to the point.

If i have a script that puts you in queue 1, if after x amount of time on hold, send to queue 2.In the reports won't this call be shown as a "Call presented" in both queues therefore being double counted and how do i get around this?

i've a trigger and an application tied to it for helpdesk, is there a way i can play alternate greetings using uccx script during outages , not using unity connection, can this be done directly from UCCX.we want to play an alternate greeting during o...

We currently have a situation with our MOH while waiting in queue for an agent to answer the call. When testing, the system will play the SampleAudio MOH file with timed interruption uccx prompt messages (please keep holding, etc). At about the 2 1/2...

in 2018,we build two mediasense server (primary server and secondary server), the version is 11.5, yesterday we found the primary mediasense's database is down, and cann't start (the secondary server's database can start and works well). we don't hav...

Our company is running Cisco Finesse for their inbound calls. Currently the way it is set up, if I'm waiting on a inbound call to come to me and if someone calls me directly while I'm waiting it will reset my position in the inbound queue and put me ...

Does anyone have a good doc highlighting how it configure blended agents-how never done it so any help would be great Thanks  

Ucce 12.5 and external 3rd party dialler We currently have a number of sites using cisic outbound dialler with an external dialler which controls and creates the campaigns.The question is that some outbound locations working normal in that they have ...

Please see the below job opportunity for 2 engineers in our Managed Services area. Positions are fully remote, however candidates must reside in the US. Also, West Coast Time zone work schedule is preferred. Please contact me via the community system...

Hi everyone: On the Finesse Desktop layout, I see the live data report for Agent, but how do I view the ‘Agent Name All Fields’ live data report? The link below from the desktop layout can be modified? Any other solution? I want individual agents who...