When an agent hangs up with a caller that was routed to them by the ICD they go into the "work" state instead of the "ready" state and they have to click the ready button to accept calls. Anyone know why this is and how I fix it?Thanks,Geoff
i am very new to cra/ivr, so i hope this isn't a stupid question.i have a customer that wants to allow remote users to call in, get prompted for a pin, and if the pin authenticates successfully, the user is given the ability to dial out.the question ...
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