Contact Center

Hi all, Is there anyway to check reporting on silent monirotring in CUIC. ?

Hi, would like to know if its possible to use the 'Send Http Response' step to send back current date & time along with some text e.g. 05/02/2021 09:52 - successful . I am currently just able to send the text e.g. TEXT[successful]. Thanks.

HiWe have a customer with UCCX 12.5 and we configured outbound preview. This worksWhen an agent gets the call offered, they have the option to Accept and to DeclineIn the Decline there are two reasons for decline: Reject - Return Record to CampaignCl...

Dears, I have a UCCE V12 setup over the LAN and now I need to move side B to another Data Center where redundancy will be over the WAN.The WAN connectivity is L3 MPLS, so IP addresses will have to change for Both Private and Public Networks.Can anyon...

Hi, I wanted to know if there is way we can find out when the UCCX Pub fails over to HA server.I know in CCX serviceability we see the up time and the services details.But without taking logs from UCCX is there any option where it can point then the...

HiI have installed a standalone CUIC (12.5) with UCCX (12.5) and there is integration between the two serversBut the standalone CUIC has no reports, and it seems the report that can be downloaded from Cisco are for UCCEHow can we get reports in the s...

Hi, All Cisco & Partners. I want to ask something about Webex Contact Center Bandwidth Requirement.If we have 30 contact center agent with 5 supervisor, how many Bandwidth Required for Cube Connection to WXCC and Agent Connection. ThanksMuhammad S Zi...

We are trying to migrate the stored remote location of an existing scheduled Report to another location, but when we update the IP and verify the creds and path, the test fails.  I can use the same destination/creds within DRS as a Backup Device and ...

Hello, I am testing a new installation of UCCX which has to go on production sun. I'm having some issues with reports.For example, if I go to CUIC --> Reports tab and click on some specific report it doesn't open a new tab for that report as it is su...

I am trying to troubleshoot a script provided by an outside vendor... they have not been able to identify the issue and there is a lot of "business motivation" to get it workingThe script gets Expected Wait Time from the UCCX queue and gives the call...

I wish to set up a sql dB lookup using icm script and dbwalker. I need it set the sql account and password in the regedit keys- after setting them do I need to reboot the ucce server for the new regedit to take effect Thanks 

Hi, I hope someone can help me I have some questions about this configuration. -Is the Agent State Trace report a historical report or a real-time report? -If I activate this configuration to 15 agents, how much do the database resources increase?

Hi all, hope somebody can help me. Cisco UCCX Administration Guide SaysIVR and Agent Progressive and Predictive Outbound&For agent predictive and agent progressive outbound calls, disable the Call Waiting option on the agent's phone to allow agents t...

Hello Experts , Is there way we can do the EMAIL and SMS set-up on PCCE / UCCE platform , for E-Mail set-up i am aware we can use email element on IVR, like how we can use the for SMS ?  and EMAIL configuration how we can do in under LIB folder? can ...