Contact Center

Hello, We're in the process of implementing CCX (12.5) and WFO QM (11.5)However, I've been told that QM installation (Calabrio) has to be done by a certified Calabrio resource to be able to receive any type of technical support. I can't find any supp...

Que tal Team, Se presenta mucho el problema en llamadas abortadas en un UCCX 11.6, se anexan Script y lineas de logs  donde se muestran los errores constantes: Date: Jun 11 16:01:33Machine Name: CCPubSeverity: ErrorApp ID: Cisco Unified CCX EngineMes...

Hi All, Anyone please let me know how i can use bing tts voice name in call studio vxml template. Thanks in advance. Thanks,Nadesan

Hi Everyone,My company is looking to implement a callback feature with our UCCX. I have read a lot of different things on the web and seeing if this is a realistic configuration? If so is it just scripting or is there more involved? I am a novice her...

Hey guys, Does anybody knows when we using the calendar step in the script to allow the supervisor manager the holidays, when we set up a prompt in the holiday why the script did not prompt the audio.UCCX version 12.0.1.10000-24For example:   

Hello.  I have Finesse Syslogs going to Splunk so they can searched and trended over time via Splunk.   But are there Finesse Application logs?  Or a document that helps me better understand what is is the logs of the Finesse server such as the the w...

i am trying to develop a call back script to give the customer a chance not to wait a long time in the queue. the purpose of this script is to give the customer the option to press 1 for call back, 2 to leave a message or 3 stay  in the queue.while b...

For recording UCCX calls do I need to use a basic recording profile (and thus a 3rd party application) to record calls?  And for agent to agent chatting, can I just follow this link: https://www.cisco.com/c/en/us/support/docs/contact-center/finesse/2...