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Deploying CCB on UCCE 11.6. The CCB application is working but the problem I’m having is the Callback seems to be happening sooner than the EWT. Looking through the CallbackWait application, I don’t see any error there. Has anyone ever experienced th...

Hello Experts,I am having issues integrating SocialMiner 11.6 with an Exchange 2016. The UCCX version is 11.6When I press the Test Configuration button, I receive the following error message CSQs Configuration ErrorsEmail Username and Password do not...

Chrome: 70.0.3538.77 (64-bit) Cisco UCCX: 11.6.1.10000-51 (ES02-24)   Does Cisco Finesse run in current versions of the Google Chrome browser?  I can get it to open, but within tabs I run in to two issues. 1) Reports will not load 2) The Email / Chat...

Josh K. by Level 1
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I had this situation for a recent upgrade of UCCX 12.5 from 11.5 where the client was using the 300 agent profile. There is a note in the upgrade guide as for some reason Cisco have removed support for the 300 agent profile. For 100 agents profile, i...

Step 1. Configure a new user in Active Directory (AD) to be used in CUIC.Step 2. Assign Report Designer role to the AD user by the CUIC Administrator user. If you log in without Report Designer role, Reports option stays unavailable.Step 3. At this t...

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Hi ,  We have a UCCE set up 8.0 . Agents automatically going to not ready state. When checked in report it shows Missed Tasks eroor code (50010). It is a default cisco reason code.Can anyone explain the exact reason for this issue .Thanks,Rahul

SERVION by Level 1
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