Hello, I am trying to determine if we should look into how many PRI's we currently have to make surethey are consistent and able to handle a large influx of callers in a uccx que since we are looking tosetting up a larger que.My question is essential...
Hello All, I have a client who wants to have a prompt play and go to voicemail from 10am to 12pm on the second and last Tuesday of every month. So the Dates for the next times have been added to the "Schedule Custom Business Days". However I also...
Hello Dear,I have configure cisco UCCX with the CUCM. when I call to route point Ext. then call is not receive any phone. Because of phone is not ready state. Is it required to login first finesse to ready state the phone ? Please help to the point.
If i have a script that puts you in queue 1, if after x amount of time on hold, send to queue 2.In the reports won't this call be shown as a "Call presented" in both queues therefore being double counted and how do i get around this?
i've a trigger and an application tied to it for helpdesk, is there a way i can play alternate greetings using uccx script during outages , not using unity connection, can this be done directly from UCCX.we want to play an alternate greeting during o...
Hello:Please, the pop-up window to answer calls on finesse seems to be blocked. It does not appear. I remember that there was certain options on chrome to enable this pop up, but I do not remember these options. Could you please help me? thanks a lot...
We currently have a situation with our MOH while waiting in queue for an agent to answer the call. When testing, the system will play the SampleAudio MOH file with timed interruption uccx prompt messages (please keep holding, etc). At about the 2 1/2...
in 2018,we build two mediasense server (primary server and secondary server), the version is 11.5, yesterday we found the primary mediasense's database is down, and cann't start (the secondary server's database can start and works well). we don't hav...
Our company is running Cisco Finesse for their inbound calls. Currently the way it is set up, if I'm waiting on a inbound call to come to me and if someone calls me directly while I'm waiting it will reset my position in the inbound queue and put me ...
Does anyone have a good doc highlighting how it configure blended agents-how never done it so any help would be great Thanks
Ucce 12.5 and external 3rd party dialler We currently have a number of sites using cisic outbound dialler with an external dialler which controls and creates the campaigns.The question is that some outbound locations working normal in that they have ...
Please see the below job opportunity for 2 engineers in our Managed Services area. Positions are fully remote, however candidates must reside in the US. Also, West Coast Time zone work schedule is preferred. Please contact me via the community system...
Hi everyone: On the Finesse Desktop layout, I see the live data report for Agent, but how do I view the ‘Agent Name All Fields’ live data report? The link below from the desktop layout can be modified? Any other solution? I want individual agents who...
Software Type: Cisco UCCX Unified Intelligence Center ReportingSoftware Version: Version:10.6(1) build 1 (10_6_1_11001_31) UCCX Unified Intelligence Center Database error when trying to retrieve a Agent Login Logout Activity Report Checked Data sou...
Hi, I have a script to let callers leave message and this message will be uploaded to UCCX folder and then send an email. Callers can record the message and it successfully uploading in en[us] folder, but send email step is having issye.No errors we...
