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We have recently deployed work from home with a lot of our employees. An issue that we are seeing is when Finesse calls out to connect to the cell phone through the nailed connection is bad call quality. I'm seeing choppy connections that cut in and ...

We're looking at an upgrade to UCCX 12.5 and I'm interested in what changes we will see in WFO Quality Manager at that release - but there is nothing on Cisco Documentation past WFO 11.5. Does anyone know if Cisco are planning a 12.X release of Workf...

I'm fairly certain that the best way for me to get the reporting data I want is with a client such as Squirrel to directly query Informix. I also want to use the uccxHRuser account in order to have access to configuration tables. I've looked extensiv...

Hi I'm looking for information regarding dial order. How does dialer/campaign manager determine which campaign is dialed 1st? Let's say I have 300 dialing lists and I import a contact to 50th DL. How does the dialer go about finding the contact on th...

Hello, please help me, I have the following problem, we have the finesse platform for answering calls in a call center, a remote destination was configured to divert calls to the agents' cell phones, this works correctly, that is, a client calls, tra...

Greetings, Have been doing some testing with cloud NLP/NLU providers. Currently, I'm working with UniMRCP and DialogFlow. First, even I attempt to do MRCP v2 to UniMRCP SDP never seems to be established and just loops there or CCX finally says there ...