Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
I am looking for IVR PG Protocol (GED-125) revision v5.0b or latest specification document. I looked at the below link,https://d1nmyq4gcgsfi5.cloudfront.net/site/ivr-protocol/documentation/ Although, the link named "IVR PG Protocol.pdf" has this docu...
I am accessing data from a remote SQL server, using a UCCX datasource, and I'm using this data in a bespoke UCCX IVR application. Our remote SQL server is one of a pair, with the other server being a failover server, so only one is active at a time....
I am trying to setting up a campaign in the UCCE SIP Dialer. The input file contains FirstName and LastName field along with other fields. The data in the FirstName and LastName character is more than 10 and 20 respectively, how can I increase the Da...
Hi Guys, Now am using call studio locally(30 days trail version) , i want to debug the call studio application, i can't able to do that i am getting below the error, could you please clarify me please guys ,if i am wrong could you please guide me ste...
FYI in case it helps anyone else, if you upgrade to version 63 of Firefox, parts of CUIC (in the legacy interface) will no longer be accessible to you. Here's the defect link; not as bad as the Chrome issue that several of us encountered a few months...
Hi Guys, Need one information, we have requirement like in Record the customer information. for this we are using record element . its working fine but our concern is like per calls have two recorder wav files generated to given destination FTP Serve...
Hey experts, i was UCCE Call routing and many where in guide Pheripheral target or the term pheripheral came can anyone explain what these terms are and how they work in actual?In guide there was a line when a call deliver to pheripheral, what's that...
This is used by CTI application clients to connect to CTI svr.Does anyone have details about what exactly we specify in GEOTEL JAR apart from CTI Server with Port details and are there any updates in this file respective to ICM 10.5.3 version.Do we h...
Hi Community We are currently running version UCCX 11.6 (2) with this kind of system. we are currently encountering some sort of random issue wherein agent cannot switch to ready state. The issue seems intermitent no predictive time when it should t...
Hello, UCCX v10.6.1 I have one Supervisor in our Call Center that is having an issue with her Supervisor Desktop application. When she clicks on Voice under "Skill Groups > Contact Service Queues > Voice", the pane labeled "Voice CSQs - Team Summary"...
Hello everyone, please help, I have the following situation, I have created a new agent with their respective Skill assigned, but for some reasons the respective CSQs do not appear for this agent, you can log in without inconvenience to Finesse, but ...
HelloI have a problem with a JSON document.I have a rest API where I get a response that is OK and is the same as the one below:{"customerId": 187459,"benefits": [{"benefitId": 16,"benefitEarnId": 639729,"benefitType": "COUNTABLE_BENEFIT","benefitFo...
Hi everyone,I need to upgrade an UCCX version 9.02 (1) to 12.X (I know is old), unfortunately is required to upgrade first to 9.02(2) or (3) and then move to 12.X, but unfortunately version 9.02(2) or (3) are not available at Cisco anymore. Does some...
Hello lovely CiscoMembers, so this is my first post and i hope i will share every information you need to clarify my question :)I work at the reporting department and i use sql querys to create reports directly from .hds or .awdb tables in QlikView.A...
I need to have the ability to split the administration of agents to different companies. We use a UCCE as a hosted solution in our company but provide the UCCE to different sub companies. In PCCE there is a concept of Departments , in UCCE can I ass...
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