Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

Ritesh_photo.jpg mefranci.jpg

Resolved! UCCX Datasource Failover

I am accessing data from a remote SQL server, using a UCCX datasource, and I'm using this data in a bespoke UCCX IVR application.  Our remote SQL server is one of a pair, with the other server being a failover server, so only one is active at a time....

Debugg the Call Studio Project

Hi Guys, Now am using call studio locally(30 days trail version) , i want to debug the call studio application, i can't able to do that i am getting below the error, could you please clarify me please guys ,if i am wrong could you please guide me ste...

Roy_11 by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! Record Elements Clarifications

Hi Guys, Need one information, we have requirement like in Record the customer information. for this we are using record element . its working fine but our concern is like per calls have two recorder wav files generated to given destination FTP Serve...

Roy_11 by Beginner
  • 6 replies
  • 0 Helpful votes

Resolved! What is Peripheral Target?

Hey experts, i was UCCE Call routing and many where in guide Pheripheral target or the term pheripheral came can anyone explain what these terms are and how they work in actual?In guide there was a line when a call deliver to pheripheral, what's that... by Beginner
  • 1 replies
  • 0 Helpful votes


This is used by CTI application clients to connect to CTI svr.Does anyone have details about what exactly we specify in GEOTEL JAR apart from CTI Server with Port details and are there any updates in this file respective to ICM 10.5.3 version.Do we h...

Finesse unable to ready state

Hi Community  We are currently running version UCCX 11.6 (2) with this kind of system. we are currently encountering some sort of random issue wherein agent cannot switch to ready state. The issue seems intermitent no predictive time when it should t...

Resolved! Agent is not assigned CSQs

Hello everyone, please help, I have the following situation, I have created a new agent with their respective Skill assigned, but for some reasons the respective CSQs do not appear for this agent, you can log in without inconvenience to Finesse, but ...


Resolved! UCCX rest API json path problem

 HelloI have a problem with a JSON document.I have a rest API where I get a response that is OK and is the same as the one below:{"customerId": 187459,"benefits": [{"benefitId": 16,"benefitEarnId": 639729,"benefitType": "COUNTABLE_BENEFIT","benefitFo...

Departments in UCCE

I need to have the ability to split the administration of agents to different companies. We use a UCCE as a hosted solution in our company but provide the UCCE to different sub companies. In PCCE there is  a concept of Departments , in UCCE can I ass...

iptuser55 by Frequent Contributor
  • 1 replies
  • 0 Helpful votes