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My customer has UCCE 11.6 4000 Agents reference design, he needs to add a new groups of agents who are assigned to a new domain different than the current one,My Question,Is it feasible for UCCE to have Two different separated domains, 1000 agents in...

Has anyone completed gw recording to a 3rd party recorder I seem to remember you needed to split the inbound calls to use a different gateway for outbound gw-is this correct? I'm looking to use it for remote working for using having mobile phones for...

How can I troubleshoot this issue?Doesn't happen all the time but every once in a while.UCCX 5.0.2 SR2

Excuse maybe a stupid question but do you need to create anything special to allow agents transfer to calls between each other?  I've seen posts regarding scripts and agent to agent node but why?  If the dn is in cvp dial pattern why do you need a sc...

Hi we have ucce 11.0 with cvp. A caller is answered and then agent wishes to transfer directly to another user not in ucce, just cucm. I was was just going to create a dnp pointing to CCM but I also see people talking about agent transfer script. Wha...

Hi All, One of customer has requested series of details with respect to CUIC reporting. Version: PCCE-10.5Follows a comprehensive model Questions:1)  Call comes in  > Goes into Queue > Agent 1 of Skill group 1 answers the call and  Transfers to Skill...

Hi I recently noticed that Finesse uses almost all of it's allocated memory. Is it a normal behavior, and if so, what's stored there? Product Ver : 11.6.1.10000-30Unified OS Version : 6.0.0.0-2VOS Version : CCM_FREEZE_11_5_1_13900_20_CCTUptime:08:58:...

Hi All, we are using O365 for emails.UCCX version 11.6.1 with inbuilt-CUICIs it possible to send UCCX/CUIC historical reports using O365 instead of SMTP based on-prem exchange server?

we had some issues a few weeks back and in resolving them the CCX Notification service was restarted.I've since noticed that the reports produced in CCX are blank for periods after was restarted. Everything prior to the restart is there.Would anyone ...

I have a script, where script places a call to agent, it plays prompt (wishper)  and then makes another call to same agent to connect the caller. In this setup, when agent does not answer the call, his state is stuck in RESERVED state and caller is m...

Hello,  I'm trying to find out in simple terms what the capacity is on peripheral gateways for devices (hardware phones / CTI route points) which have been added to the JTAPI application user in CUCM and are monitored / controlled by a peripheral gat...

We are experiencing an error on Finesse when we enter any extension on the keypad to do a call transfer "Error : Cannot perform operation. Error Code: CTI-3"   Thanks  Prash  

What is 'Return' under completed tasks?  from cisco definition is:The number of tasks of the call type that ICM software routed to Return nodes in the interval.This is a calculated field, derived from:Call_Type_Interval.ReturnBusy +Call_Type_Interval...