New to UCCX scripting, but I wrote and entire medical eligibility UCCX IVR app and I'm stuck on this one thing only.What do you use in the script to execute this webcall. "http://192.168.5.5/logEnter.php?LOG_ID=2222"This is a confirmation number add ...
hi to allI need to login to agent desktop ECE 12 , but i'd like to do this :1 - login using API system/ws/v12/authentication/user/login2 - get X-egain-session value3 - launch url Desktop with session parameter obteined previously.,It's possibile to d...
I am trying to create a bulk request but not sure on the payload for sso migration. When I make a get request I get the following output userName,firstName,lastName,newUserNamedgoyette,David2,Goyette,MrEdmonton1,Mr,Edmonton1, I wanted to update the n...
Hii All,I'm configuring SSO on UCCE 12.5. Test Sign-in has been successful. I'm getting following error while giving username & password for Principal AW. "Unable to connect to the diagnostic framework. make sure the service is running on following m...
Greetings!I know VXML pretty well and have been working with it for a while but just getting started with CVP Call Studio. Perhaps I'm missing something but there isn't quite feature parity there. I recently created a CVP app to answer some basic FAQ...
Hi All, I need one help on monitoring Cisco CVP license live usage.We have 15 CVP servers and customer wants to view the live license (Call & VXML server) usage for all the 15 servers from his local desktop/ remotely. Of course the usage can be view...
My company has recently moved to CUIC 12.1 and I have created multiple saved reports. When I return to my reports next day or next week (no time pattern), the default filters for "Time Range" change from All Day to a custom range I have not selected....
Hi Guys I just need your help to check if we can enable ANI based Routing on the UCCE based on the scenario below. Declare certain station numbers in the system example 10000,10001,10003 and when they dial the Call Center Main Line, Example 55555, th...
w do i enable My Statistics feature for one of my user?She has supervisor access but she does not have the My Statistics
Hello All,We just added a new feature to Blind Transfer customer callers to a Post Call Survey. Everything appears to be working great, except I noticed that the incorrect Caller-ID is being displayed in the Database where the Post Call Survey writes...
Hi All, i have a cucm cluster integrated with two UCCX Clusters, once i configure any Agent and before i associate it with RmCm i will see the agent as resource in both Cluster ? its normal scenario ? and what about the license coz i know the license...
Hello everyone, query, some of you will have had the experience of integrating the Salesforce CRM with a Cisco contact center ?, there is a Cisco guide, which as a requirement must be installed:One of the following Cisco® Telephony Service Providers ...
Hi Guys Please if some one can explain the following. What is the purpose of these licences. I tried to check on the CCW but still stuck. CCX-125MEDIAKIT-K9CCX-125-LICK9CCX-125-N-P-LICCCX-125-PHA-LICCCX-125-CR-LICCCX-125-AQMLIC Does any one the above...
A skill grp has a cache figure where the max calls are held as with outbound dialler. Is there a table holding the cache calls so I can how many are cache to be dialled. I can see calls in the dialer detail table but that can be many 10's/ 100' s as ...
I have a situation where at the end of the day, the agents log off, campaign closes down for the day to be reopened tomorrow. In the detailed dialler table there may be say 10 calls with a call status zone of p which is pending not called. The day th...
