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Hi,This skill (CCM1.Cisco_Voice.default.49534) pops up in several reports with inbound and handled calls being pegged. Does not seem to be my system default skill as the peripheral number is not the typical 0 for default, and default skill should not...

Slackerou by Level 1
  • 863 Views
  • 7 replies
  • 0 Helpful votes

Hello, I have a problem with the CSQ.I create the script that the Select Resource routing type was CSQ (Contact Service Queue).Already create CSQ and Skills in UCCX. Create the Teams, Resource, Resource Group, Assign the skills to the agent too.And I...

Sgj by Level 1
  • 744 Views
  • 4 replies
  • 0 Helpful votes

hi, I have tried to understand the licensing of the VVB. Seem that it is related with the CVP VXML Ports.   Currently, we use a CVP with ISR G2 gateway (we bought FL-VXML licenses per gateway ) and we want to move to CVP + VVB (in ESXi). The license ...

vvb.png
CoDeC by Level 1
  • 1934 Views
  • 3 replies
  • 0 Helpful votes

Hello, Have a problem with the CUICWhen I click one of the lists in the report, it doesn't show anything filters to get the reportNeed help for this I give the sample picture here Thanks in advanced

CUIC doesn't show anything fliter.png
Sgj by Level 1
  • 713 Views
  • 2 replies
  • 0 Helpful votes

I am running UCCX 11.6 and CUCM 11.5 . It is configured in wan HA mode.  Site "A" has two CUCM's main UCCX , th CTI Mgr , RMCM and AXL registered to site "A". Site "B" has two cucm's and secondary UCCX to test we shut down site "A" cucm's and left pr...

miket by Level 5
  • 717 Views
  • 0 replies
  • 0 Helpful votes

Very difficult situation here. My UCCX script has nothing to do with agents or call queues.  Starting from the ground up I have created a CCG, 5 CTI ports, CSS = Yellow, PARTITION = Blue, REDIRECT CSS (any one of the 3 choices, tried them all). Then ...

nanosynth by Level 1
  • 2730 Views
  • 8 replies
  • 0 Helpful votes

Hey all your Cisco Call Center users,experts,admins. I just wanted to make admins aware that when you are running Cisco UCCX 11.6 with Cisco Quality Management Call Recording and you have QM licenses seats, they will no longer exist when upgrading to...

Joey Gore by Level 1
  • 1205 Views
  • 6 replies
  • 0 Helpful votes

Hey all. Working with a call center group using UCCX 11.6.2/Finesse Desktop. I'm trying to help the supervisor figure out why we are seeing some Not Ready - Non ACD Offhook states in their reporting. My understanding is Not Ready - Non ACD Offhook is...

mradell by Level 1
  • 3864 Views
  • 4 replies
  • 0 Helpful votes

Team, Is it possible to play some music while collecting DTMF input from the caller?. The user requirement is, we need to play some continuous music at the background while collecting the DTMF input. Means, IVR will play some music at the same time D...

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