Hello, my Windows 10 computers just updated to Firefox 73.0.1 (64-bit) browser and now my Finesse running on IPCC 11.5 will not load the gadgets, just sticks at Loading Report... with a blank white page. Has anyone else identified this and is there...
Forum Posts
Resolved! uCCX 10.5 & uCCX 12.x
While I totally agreed, what I am asking is not an ideal solution but are there any technical issues with the following:Use CAD on uCCX 10.6 for inbound voiceUse Finesse on uCCX 12.x for email routingThe agent will use 2 agent desktop apps namely CAD...
Has anyone used E-Git with Call Studio apps for version control? If so, what version works?Thanks
Hello all, In the Call Type Abandon Distribution Historical the abandoned calls are reflected in every interval depending on the moment the call was abandoned; by default the interval 1 is from 0:00:00 to 0:00:08, interval 2 is 30 seconds, etc. What ...
Hi, Is there more detail than the CCMP 11.6 admin guide on backing up CCMP and restoring if needed? The admin guide has 3 paragraphs, none talk about restoring except with a "technician." Backups only discuss using the default window 2 to 3 AM whe...
Dear All, How to capture cisco VVB server login and logout events. We need to capture who is login and log out for the day. If yes please let me know the procedure.
Hello Everyone,Is there a way to display the CSQ with which the agent is in conversation on the supervisor's page? In order to better manage calls in queques, our supervisors need to see the name of the CSQ from which the call originates. Suppose tha...
I have a question If a call has been sent to the dialler, ready to be dialed, what happens to the call if all agents log off say at 17:00 for the day then log back on again at 8:00 the next day?Does the potential call stay in the dialler list until ...
Resolved! UCCX Subscriber Rebuild CA Certificate
Hello - We are using uccx 11.6 and recently I had to rebuild the crashed UCCX Subscriber node, our old subscriber had a CA Certificate installed on it. It has the same hostname & domain as before. Can I reuse the same certificate for new built node o...
Hi Guys i m enable UCCX 12 5 in NPS mode , it hangs up there , pls see attachment thanks
Resolved! Add Trigger via configuration API fails
hi, i would like to add an trigger via UCCX configuration API with postman for testing purposes. Application and CallControlGroup are valid entries. The trigger can configured manually (is deleted after tested :-))This is the URL: https://<server>/ad...
Hey experts, i've been trying to setup voicemail in UCCX but am unable to accomplish this, So i have created UCCX script what i want is if there's no agent available, then customers should ask to choose weather to drop or to go Voicemail but am newbi...
Resolved! CTI data in Finesse
How CTI data getting passed to Finesse? & How data getting targeted to agent?
With jTDS stuck using JDBC 3.0, we are needing a feature which was introduced in JDBC 4.0, called MultiSubnetFailover. This provides failover to a AlwaysOn availability group (AG) in MSSQL. It doesn't appear UCCX supports a straight JDBC URL and al...
Hi there, I am seeking for some assistance in grouping calls by handle time. The end result is to have a count of calls by the different handle time buckets for a specified period of time, a result similar to several Cisco reports where you can get c...
