UCCE 10.5.Deleting an outbound dialer campaign, will all historical data (call activity, etc) associated with the campaign be deleted as well?
UCCE 10.5.Deleting an outbound dialer campaign, will all historical data (call activity, etc) associated with the campaign be deleted as well?
Hi thereI confused with conectivity between devices in the UCCE solution, for example CUCM needs to have a CTI conectiviy with ICM, but why would the CUCM still the JTAPI?or in UCCE you would need PG´s to connect with all the peripherals in your solu...
UCCE 10.5Deleting a dialer campaign, will all historical data associated with campaign (call activity etc,) be deleted as well?
We've deployed below packaged contact center solution across two data centres (Side A and Side B)Deployment Type Packaged CCE: 2000 AgentsUnified CCE Version 11.6.1.0.23.39Hardware: Cisco UCS C240M4SX -- 2 UCS Box per Data centre We're planning to sh...
With more CCX agents working from home we are seeing issues that are typically network related. Usually surrounding the agent status getting stuck or not updating at all.After reviewing plenty of logs it is usually determined to be a networking issu...
Our Supervisor Desktop user wants us to add two Agents in order to monitor when they are on line, but doesn't want these Agents receiving Team calls. They are just in Supervisor Desktop for monitoring purposes.Can I add Agents without using additiona...
Hi All, We Have UCCX 8.5 HA. I have a problem when generate any agent report Oct 28-31 ( Agent Summary, Agent Detail, Login Logout ) from Historical Report. Error : There were no report data view in the date range selected. Please select a differ...
I am in the process of updating a lab environment to match a customer's Production environment. The entire lab is up and active and everything is working as it should, except for Live Data. Looking in to the LiveData datasources, both LD servers in ...
Can an IPCC Extension be on a desk phone and a Device Profile? Want to know if the users can login to either or with both of them assigned to their End User profile. Cisco Unified CCX Administration System version: 11.6.2.10000-38
I think I've figured out how to compile CVP Java projects in Call Studio 12.5 using Java 1.8:1.In Studio 12.5, select the Window menu at the top and go to: Window > Preferences.2.In the left pane, expand Java, select "Installed JREs"3.In the "Install...
Hi all, I have a requirement to validate functional operation between customer application and the Finesse API for v11.6 and v12.5. Are these PCCE/Finesse versions on the sandbox roadmap? If not, would it be possible to provide the software to upgrad...
Good Day, As Im sure many of you have encountered, we have recently had to move much of our staff to home-based. To do that we are relying primarily on Jabber 12.5 softphones. I have a few of scenarios I am trying to clarify in regard to functionalit...
Can anyone explain how it is possible for an agent to have more calls handled than presented? This is showing up in the real time reports via the supervisor desktop?I suspect that when an agent makes an outbound call that this gets pegged as a call h...
UCCE 11.6 Finesse 11.6.1.10000-30 In the past 2 days we have had issues with users going into Not Ready - Call overlay. this has happened a couple times a day for no apparent reason. It will happen to a group of users, and then they recover. Whe...
HI, Please help to solve this problem. I use PCCE 11.6 lab only with : Rogger, AWDB, CVP OAMP, Finesse, CUIC, VVB, Voice Gateway. I can user outbound option with mode AgentBase, but when use mode IVR. After the customer answer the call, it is disconn...
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