Hello All, This is my first time asking a question on Cisco Community, I apologize in advance if I have raised my question with the wrong board, please advise me accordingly. So I am building a script which has a lot of variables declared as paramete...
Forum Posts
Hi AllI just resolved an issue with the Cisco Unified CCX database out of order. I performed a procedure as follows:-Navigate to Tools->Data Store Control Center->Replication Servers.-Disable CDS and HDS.-Go back to Replication Servers page and selec...
Hi AllI need to know what is the recommendation for configuration about of purge parameters data in the UCCX. TIACristian
Resolved! Finesse and Firefox 75 gadgets
Hi AllWe have some users that have had their Firefox updated to version 75 and since then their live data reports are showing just a blank white box. Done some searching on web and tried everything suggested but the problem still exists. Any help wou...
Customer wants to change the server ip and hostname of the Quality Management 8.5.2.200 box. Can this be done? I can’t find a document on steps. http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimizati...
Hi Team, I have recently applied patch ES03 on UCCX version 12.0 to fix a bug. but post the change UCCX failed to display the manage queue option in the advance capabilities. when we click Manage queue under Advance Capabilities >> Queue Management...
Resolved! Webview Download
Hi All;I am trying to find the webview from the cisco website to download .. BUT, did not find.Any advise?Note: for ICM version 8RegardsBilal
I have been doing some search for a while on how to replace out UCCE call studio app functionality with Application gateway . I was not able to find a way or reference on how to install ODBC driver . can anyone refer open source ODBC and the installa...
PCCE lab 11.x version related Sandbox is not showing in Devnet sandbox login. At the moment 12.0 version showing. We need an older version to verify our setup. Please suggest and help. Thanks!
Resolved! UCCX Delete Team Data
Hello, I have a customer who wants to delete several teams and create a single new team with the existing agents from the old teams. What happens to the CUIC data for the old teams? I assume it stays in the CUIC database and they can still run report...
Hi, I'm trying to reconcile daily data for CallsOffered to the call's end state (using the Call_Type_Interval table). Currently we are using that CallsOffered = (or should equal) = CallsAnswered + TotalCallsAband + ReturnRing + ReturnBusy + ReturnRel...
Hello,How can I get the ID of a scheduled report from the CUIC database, and, is it possible to change the Scheduled By:user as the previous person is no longer with the company and other users would love to to be able to edit that scheduled report. ...
I am trying to figure out what the latest version for Unified Workforce Optimization Compliance Recording Version is? Is it Unified Workforce Optimization Quality Management 11.5(1)? I assume the standalone compliance recording has been combined with...
Resolved! Enabling UCCX miss call Trigger
Hi, We want to implement a hotline number, so that customers can call this number, and leave a miss call (without call charges). Upon receiving a miss call, we have to obtain the caller ID, and send account balance sms to that number, real time. If w...
Hello, As per the programming the Cisco UCCE Developer Guide 11.6.1 the agent information can be fetched using the search criteria agentId. I tried many different combination of the search string but could not get anything specific to the agentId e.g...
