HiWhile trying to schedule a report in cuic I get the following error:Error Updating the filter informationAlthough I set filtering, I get this error. How can I solve the problem?
My internal business customers have a requirement to report on each time a call went on hold during a given leg. Ideally they want to see the start time and duration of each individual hold action. I know this can be found by turning on a trace but ...
Hi,I am looking for some information on Cisco Nice WFM RTA adaptor, to see if the current v4.6 adaptor supports Nice's new Cloud Work Force Management (WFM) solution 7.2/7.3 to version 12? Questions are:-1. Will the current 4.6 TRA adaptor work or do...
Can someone help us. We have been trying to replicate Paul's solution (you can see in the attachment) and we are confused on how to create correlation ID for use with UCCX. We have registered the application with XMF provider on the CUBE gateway.
Hey, hope you guys are doing fine,i want to learn about Cisco Webex Cloud Center is there any way you i can learn it ? any guide, if from somewhere i can get a sandbox that would be totally great.Thanks in advance.
Hello guys,Need some help here. I am trying to create a HTTP trigger for my scheduled callback script. However I am getting the following error "The requested resource (/ScheduledCallback) is not available" as shown below. Below are my Application an...
No laughing. We are in the process of upgrading to 12.5. I have UCCE 10.x with CAD. Just purchased 8851 phones and I cannot get these phones to login to CAD 10.0. I also use IP phone agent and that doesn't work either. I have search for days and ...
Dears I am planning for 10 contact center agents with around 90 users in total , i was planing for CME 12.5 and UCCX 12.5 but when i went to the compatibility matrix they are not compatible, On the other hand when i went to CME guide it mentioned the...
Does anyone know of a way to change the Finesse error message that is displayed when a an Agent logs into Finesse and then gets the "Device not accessible. Contact your system administrator" message. We want to change the "contact your system admini...
This is a PCCE/Finesse 12.0 environment and with the stock gadgets agents are unable to see how many calls they've handled for the day. I created and saved a Agent Historical report in CUIC and am trying to get it added into Finesse so agents can se...
Hi,I have to implement the functionality of whispering in my supervisor application. I have already managed to run the Silent Monitoring of the call, but not the whispering.The developer guide does not mention anything about the whispering and so I t...
Im trying to Make REST call from uccx2 ( 2nd independent server) to uccx1 to know the NwaitingCalls from http://x.x.x.x:9080/realtime/VoiceIAQStats/Im receiving a error 406 with either the content type or header wrong , Could you assist me what type...
Hi!Need help if I see the message "This Finesse Server is currently out of service. For more information, contact your administrator." The services seem to be running. What to check / where to look? Thank! Failed after renewing certificates and resta...
Hi,I have UCCX 11.6(2) running with CUCM 11.5.I have been trying to get Jabber with Extend and Connect to work for UCCX agents.E&C seems to work fine outside of UCCX but there are problems with UCCX.When I log into Finesse the agent gets an inbound c...
