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Hello, I have a request from the customer.If the caller hangs up within 15 seconds of entering the queue, they don't want to count this as an Abandoned Call on a Report Data. But if the caller hangs up after 15 seconds, that will count as an Abandone...

Sgj by Level 1
  • 1431 Views
  • 15 replies
  • 0 Helpful votes

I hope everyone is doing well, I would like to ask about call place feature can i make out going call to multiple phone numbers at the same time? If that possible the second question is after we make this outgoing call each receiver will listen the m...

Resolved! CUIC Login issue

Hi All, Good Day. My customer has a weird issue when login to the CUIC . When he use the LDAP credentials to login to CUIC and he's getting "invalid username and password" error. However the same account credential is able to login to Finesse and CUC...

We have a need to allow for our operations to dial into a number to turn on/off how a call routes in our scripts. Does anyone know a good way to do this? Is there a term for this in PCCE i can query in documentation? Thank you

ccoombs by Level 1
  • 721 Views
  • 2 replies
  • 0 Helpful votes

Hello All, This is my first time asking a question on Cisco Community, I apologize in advance if I have raised my question with the wrong board, please advise me accordingly. So I am building a script which has a lot of variables declared as paramete...

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