Hey all your Cisco Call Center users,experts,admins. I just wanted to make admins aware that when you are running Cisco UCCX 11.6 with Cisco Quality Management Call Recording and you have QM licenses seats, they will no longer exist when upgrading to...
Forum Posts
Hey all. Working with a call center group using UCCX 11.6.2/Finesse Desktop. I'm trying to help the supervisor figure out why we are seeing some Not Ready - Non ACD Offhook states in their reporting. My understanding is Not Ready - Non ACD Offhook is...
Team, Is it possible to play some music while collecting DTMF input from the caller?. The user requirement is, we need to play some continuous music at the background while collecting the DTMF input. Means, IVR will play some music at the same time D...
In my environment we have some additional requirements for live agent monitoring that cannot be met by the stock live data reports.One of these requirements is a running total of not ready time broken down by reason code. The stock "Recent State Hist...
We have a need where our helpdesk options need to send out an email out to various team members, Example, If you need to alert the security team (viruses and such) Press 1, once this option is selected, CCX will then send an email notification to abo...
Good Experts, I would like to get the Cisco UCCX license bands for version 12.5.Mainly i want to find out the part number so we can purchase them from Cisco. I need 5 seat/user 10 seat/user or 25seat/user licensesI need the premier license. Of late ...
I'm attempting to pass the wrap-up reason code from Finesse Desktop (UCCX 11.6) to Quality Management metadata during the wrap-up timer. I'm able to pass the the wrap-up code if it is entered during the call by using the "perform Action": "When a Ca...
Hi,We have IPCCE 6.0 with CAD 6.0.We are not using Outbound Option, but our agent just make outbound calls using Dialpad on their CAD agent software.We have two types of agents, one that needs to dial 9 to get outside dialtone and the one that needs ...
Hi there, As tittle says, is there any way (preferably SQL) to pull this information from UCCE ? We have tons of numbers in use and rather complicated scripting structure, I am in the process of building a map for management before we attempt to s...
Hi to all. We have CUCCX 11.6.2 with ES06 patch in HA. I deleted some CSQs from CUCCX administration but when I go to the CUIC and choose to export a report I can see these CSQs as options to drag and drop from the left section to the right. Also by ...
Hi, I have got 2 questionns regarding email with Cisco finesse 11.5 1. When I loggin to Cisco Finesse with email queue and I receive an email I can reply and forward but I am not able to change the SUBJECT LINE. Is there a way to edit the subject lin...
As you may be aware the following critical vulnerability has been released for CCX.https://tools.cisco.com/security/center/content/CiscoSecurityAdvisory/cisco-sa-uccx-rce-GMSC6RKN Does anyone know what port Java Remote Management listens on on the CC...
Hi folks,I have PCCE 4k deployment and recently I have issue highlighted by reporting team that when customer hangup call on IVR (VXML application) the RCD and TCD timestamp shows 5seconds higher of the call hangup time. PCCE v12.0.I compared working...
Good Evening , I am working on creating IVR for our service desk It should work as the following :Welcome user and ask them to press : 1 for existing ticket --> get ticket number -->direct them to available agent-->prompt agent to html link that co...
Im trying to access the database on UCCX to run some reports. Im using DBeaver and trying to set up a Informix JDBC connection. It seems that im missig something when i try to connect. Thanks
