Dears,I'm having CVP v11.6, Cisco VXML Gateway, Cisco Egress Gateway. I would like to initiate IVR outbound call from external application as IBM Message broker or other Java application. We have implemented CVP Standalone Outbound solution https://c...
I was wondering if there is a bulk edit/delete option for CCMP. I can bulk add Precision Attributes with no issues however when I try and change an attribute using the bulk load it gives me an error "Enterprise name `xx_xx` is already taken". I have ...
Our current setup has two regions, HK and US. We use a follow the sun model so out of hours calls for HK are routed to the US and vice versa. The issue I am having is when a call comes in after hours to HK it plays the welcome greeting then forwards ...
Hi Team,I am trying to install #PCCE 11 6 lab mode gone through each step of the Cisco installation guide and followed all steps.At the #PCCE admin login page Deployment Type selected as Packaged CCE Lab mode got below erroError occurredInternal S...
HiCan somebody advice below , thanks in advance Currently we are using UCCE 11.5.1 version with VXME 10.6 installed in windows 2008 , jabber version 10.6. 1. What is the latest VXME version that supports UCCE 11.5.1?2. What is latest windows server ...
Hello,
Good Day. We are planning to integrate UCCX/CUCM(Finesse) to the SAP C4C CRM.
Our goal here is to to integrate our inbound calls and have SAP C4C and automatically identify the phone number, customer and have a pop-up on SAP C4C with the l...
Hi,I try to use the UCCX script editor to make a REST call to azure MS Dyn but with Skript editor the response is "Client response status: 412" "java.net.NoRouteToHostException: No route to host (Host unreachable)". If I make the same REST call in po...
Hi all,I am using CIM 4.4.1 with ES1. I have installed and integrated the CIM with UCCE and all configuration has synch with CIM from UCCE. But i am facing 2 issues right now first my CIM MR PIM is not comming up, it looks the port i an using 38001 i...
Hi AllThe Finesse Supervisor has somes Agents with Recent State History with Duration Negative Values. What is means? How to explain this to Supervisor?TIACristian
Greetings,
We are in the process of designing a call flow for a new CCX 11.6.2 HA Premium cluster, and need to confirm the maximum number of agents that can be assigned to a CSQ.
In this application, we may have up to 200+ agents servicing one CSQ wi...
Hello Experts,I am trying to read an XML file which contains some Area Codes in order to route the calls either localy or long distance. Please see the attached screenshot and let me know if I am missing something. Thanks, MK
Hi all, We have had an issue in our center with potential call avoidance. What we believe is happening is that some agents are opening up their phone line then closing it down putting their time in ready back to zero seconds and hence to the bottom o...
I have a major business line interested in exploring auto-answer options. I understand that some of the pros of auto answer are lower ASA times and fewer RONA calls...what are some of the potential issues of auto answer? Other pros? Caveats?
Hello Community,A UCCX cluster is facing high CPU alerts every hour.The performance log shows the total amount CPU and, it's really higher when the alert is generated.However, the same log does not shows an specific process with an unusual CPU usage....
