Hi, Guys. We have something problem with Enterprise Chat & Emai, after we start chat usinng Enterprise Chat and Email we have error "System cannot assign an Agent to the request". Has anyone ever had a problem like this? The infrastructure using PCCE...
Hi Friends,We have PCCE 11.6 (1) environment running and recently we have started using SIP Outbound dialer. The dialer works fine in Preview_Blended mode with changing OutboubdPercent variable based on the call volumes (inbound and outbound). How...
We have a need to do Database dips as we are replacing a product (non UCCX) that would offer specific information to an agent for the respective call. I have read the compatibility matrix and noticed that SQL 2016 is not listed, does that mean it wo...
We've got a client who upgraded from CCMP 10.5 to 11.6. Amazingly enough everything went smooth, and only took a little updating of the SQL accounts to get everything up and running. We went from an all in one, to a one sided web server, database s...
Our customer has Database Server (CRM) & want to integrate with there telephony system (Cisco Call Manager 11.5)We proposed UCCX 11.5 to integration with CRM. There expectation is if any external caller dial Agent number & Caller details is available...
Any one out there have any good docs on upgrading QM/WFM servers from 11x to 11.5 (latest)? I am reviewing documentation on cisco.com https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/workforce_optimization/qm_11_5...
Is there a common ID key between UCCX DB and AQM ? I looked into both products database schema guide but seems like there’s no ID key linking the two. The only method of linking is on the caller/receiver numbers and timestamp. However, this isn’t alw...
When using Cisco IOS VXML Browser Gateway, we used to provide the following configurations when CVP IVR application uses <record> element. ivr record memory session <KB> ivr record memory system <KB> How should we configure the same when the same...
HiI'm creating some wallboards and interested if there is a variable for current longest call in Q. I know I can display longest call for the "day" but I'm interested in the "current" call so the agents know how long the longest caller has been waiti...
Hi team, We have recreate a report via CUIC PREMIUM STANDALONE and now we need create a Formula Filed to calculate the duration of agent state. We have a column name transition time with the date and time of event happens, and known that difference ...
I am attempting to use a DB Read step to execute a stored procedure on UCCX 8. When I attempt to save the Read step I get an error for every variable I have in the SQL statement. When removing the variables and hardcoding the information there is n...
Is there any cuci alternatives, I've seen comstice any others? Thanks
I have few question uccx 12 -FIPPA service :Hope you are doing good .I have customer who is not using finesse agent client and he wants to use only ip phones as agent .I believe it is possible through FIPPA service .Please confirm?Also he want to see...
I have customer that wants the display for her call control group DNs to display Service Center as opposed to Call Center. I know that this is changed in the "Call Forward and Pickup Settings" section of the call control group, but I'm unsure if af...
We're running UCCX 10.5. In a script, we're trying to use the recording step to record a prompt. When you call in and run the script, it all appears to work. But once you look at the recorded prompt, it shows up as being 0.0.6KB. And when you play it...
