Contact Center

Would anyone know what is needed to start utilizing the Cisco Finesse Native Call History Gadget. Do any other components need to be updated such as Cisco Unity Connection Administration or  Cisco Unified CM Administration.     Cisco Unified CCX is a...

In my setup, i could see the attached tomcat trust certificates are expired in finesse. Can anyone tell me, will that affect any functionality in finesse and what is the purpose of these tomcat trust self signed certificates? Please refer the attachm...

Can anyone please help me regarding the issue i've been facing? Actually, i'm an online English teacher. I teach on Cisco webex meetings nowadays. But sometimes my students can't see the shared video properly. I make them watch some videos to describ...

Hi Community  I'am having hard time analyzing on the current situation that we had encountered wherein Finesse agents and supervisors cannot receive inbound calls when i tried to call the trunk-line it will suddenly put the call on queue and as per c...

We are trying to see how we can implement automatically receive or collect automatically for our Cisco PCCE/CVP the ATT data or call detail from callers ID  to our Toll Free Numbers terminated into PCCE/CVP , for instance identify callers from the st...

Request to tell me the call flow and configuration require for blind and consultive transfer from agent phone ?  also please tell me what will be the difference if the agent is transfering call from ip phone and agent desktop? Thanks, Rajni Vashisht

Hi Team ,  Am trying to do the  new Skill group Bulk insert in ICM Configuration manager  , but while uploading am getting the error may i know what i to do for that , for you reference please check attachments . More info:from existing, i need to ad...

Hello, We are trying to move side B servers to different data centers of our core pcce insfrastructure(Rogger/PG/CVP's), with the server moving to new DC's it is expected to change the Hostname and IP Address also... i am looking for the series of st...

CCEhi guys, i deployed Social Miner and configured CCE with an email account and a CSQ to allow agents to handle email on a mailbox.two things seem to be happening that i dont think are normal: 1. when an agent sends a "reply all" to an email, the ma...

Good day, I tried set an Expanded Call Variables on script,name "userCallerName",but i tested it didn't display the name of Caller,it display the number of Caller,any field wrong? Thanks all!

Hi, i run cisco analyzer tool on newly installed CME and found one danger with this error "Cisco IOS-XE System Diagnostics: Error: unable to verify the first certificate" Need your help to understand this error came and how can fix this error.  Thank...

Hi, Can some one tell me about Preview Outbound Campaign Summary Report in uccx, In the report i an seeing field names such as total and available. As of my knowledge the filed - Total gives the count of contact imported to the campaign and the Avail...

Hi,Supervisor not able to change Skill group of only one user received error "Error occurred- Description: This field cannot be edited" while using cceadmin web page. Thanks