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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCX Create File document text

I have the following script. In the document (txt) I write a record which I record. If I want to delete it, then I write "blank" in this document.How would you then read this document in order to determine if it was blank in the document or is it in ...

Router Error Codes

Hello, I am trying to find one of my router error codes, however I can't seem to locate the manual below.Can someone tell me how to find it?Error code from the ICM CallRouter process. For information about a specific Router ErrorCode, refer to the Er...

Resolved! Urgent Priority Question

Good evening. I hope im just burned out and not thinking clearly. I would like to ask for help in clarifying this design. in UCCX 11.6 I am using 3 queues that route to the same Resource group and team.  Each queue has a separate application. The que...

Cisco Finesse Chrome Logout 255

We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason)....

CCX Editor - Script debug error

Hi, I am using CCX Editor 11.6. While debugging an script i am getting error -   Engine hostname list is empty Check the LDAP for enabled Unified CCX Engines.   i have entry in the hosts file as - 192.168.1.243 uccx12.ucce10.com   I am able to open U...

Retrieving SocialMiner logs

Hello, I have deployed SocialMiner 11.6.2.10000-21 in conjunction with CCX for webchat and email queuing. The webchat and inbound IMAP email work ok but outbound secure SMTP fails. In Finesse the agent sees "Unable to reply to customer's email. Click...

Resolved! Looking for all resources and their competency levels within specific csq UCCX 10.5

UCCX System version: 10.5.1.10000-24 Does anyone know how to pull a list of all resources and their competency levels within a specific csq? Looking for the similar info that you get from the "Open printable report of this csq configuration"but also ...

Finesse logs for user and server

How to collect logs from user PC for finesse user Go to https://<finesse FQDN>/desktop/locallog Click on “sign in with persistent logging” option in the screenAnd attempt login. Once issue is reproduced, open another tab and browse to the above URL. ...