Dear every oneI have a issue when i use mode preview outbound call, i set callback when the customer want callback. But the call not callback on the true time i set before. and have a issue , the time on screen set call back not true, one hour behind...
I am trying to make a REST API GET call to Service-Now to see if any user is found based on a variable of Calling Party ANI. I am only looking for a record and will make a decision if one exists or does not exist. I can make a successful REST GET us...
Hello,I have an issue where intermittently callers are notified of an increase in their queue position. We are FIFO and are not utilizing priority queuing techniques in any scripts and all CCX reporting shows all calls as PRI1. Normally callers here ...
How do I disable the call notification for jabber in the .xml config fileI've tried using HidecallcontrolStrip and Push_Notification_Enabled but they did not help.I know you can disable it in the client but I need it to be set as default
Hi,I have a customer with UCCX 11.6 Premium. One script has six IVR choices which transfer off-net to other organisations (mainly other IVRs so always answered). After each transfer there is a Set Contact Info - Handled step.If the caller does not se...
Hello everyone, I have the following situation, I have my Cisco platform running on-premise without any problem, Jabber clients connect seamlessly to the Cisco IM & Presence server within my network, but now I need to open my firewall for a softphone...
Hello Experts, I'm writing a custom action element, which is used to send soap web service request and get the response and put it into session. In my flow , I've used this element when ever web services are required. In one of my...
Hello, We have one HTTP trigger with Place Call Step. And i want to find some statististics with placed calls but in CUIC there is nothing when i try to load statistic with Application with this trigger. There is no information at all. And i don't kn...
Hi All - Is that possible to pass BAAccountNumber in Call Variable any 1- 10 , By default BAAccountNumber will update in BAAccountNumber ECC Variables and ANI in Call Variable 1 but I need to pass BAAccountNumber in any Call Variable 1- 10 to updat...
I am comparing two date variables in a UCCX script. If the current date and the date in the variable matches, it will process the next step, say play a prompt. Example:variable1: todaysDateType: DateValue: D[now] variable2: date1Type: DateValue: D[11...
Hi Guys, We have upgraded our UCCX environment from 8.5 to 10.5 hence with HRC gone we are expected to see the stock reports in CUIC. We are unable to view any stock reports in CUIC as this is not a UCCE for which we can import reports from cisco.com...
Hi, Need to know whether we can restrict the supervisor access in cce administration page (web interface for reskilling etc.). Using UCCE 11.5 version. Regards,jackskid
Hey am trying to study UCCE SRDN but that's too complex and long for beginner like me any idea how can i learn UCCE any help would be appreciated Thanks
Hey experts, can you please explain what is PG and CTI or PIM ? like are these three work together and what are the roles they play ?
Hello,Hoping someone has came across this issue and might have a fix.We are using callback script which has been tested and works fine. After testing, the phone number mask displayed when agent initiates callback is that of agents extension.We are l...
