Good morning. Our company is using Cisco 10.5 express. I am trying to run a Call Custom Variables report in CUIC and modify the Value (String) section to not equal blanks. Is it possible to use SQL or similar language in this field to achieve a n...
Forum Posts
Resolved! UCCE SMB
can we totally disable SMB for UCCE under Windows Server 2012? or do we need at least smbv2?
Hello! I am attempting to use the Agent Call Summary report in CUIC. I realized that in order for the non-IPCC extension to show up on the report the agent has to have either received or made a call on their personal line. However, I have one agent t...
Hi Experts, I want to delete the ICM call types which are not used any where, as this task can be done manually by checking through Config manager >> Script reference >> Call Type and also Call Type association (Script editor ) but there are 1000 o...
Is there any query or process to list all UCCE agents that are built in ICM. I need to know the Enterprise Name,Peripheral Name and Agent ID (Peripheral Number)
Hello All, I have a script in UCCX and am using enterprise variables to track what options callers press throughout the script so this can be reported on using CUIC. I am writing my enterprise variables as part of the disconnect steps in the script...
Hello Everyone,I am trying to customize finesse for our supervisors by playing with Desktop Layout in Finesse 10.6.There're 2 issures:1) How can we modify the layout to show only agents with Ready or Not Ready status. Our Call Center is 24/7 with mor...
Customer is currently using call handlers for a voicemail maze prior to entering a UCCX script. However I am unable to give them access to run call handler reports. They want to be able to see how many times callers selected each option in the main...
Resolved! Add new VVB server to existing PCCE 11.6
Hello Friends,We have an existing PCCE 11.6 setup running with two VVBs, one each on side A and one on B which are serving contact centre located in main office. Now we'd like to add a remote site (with contact centre abilities) and would like to add...
Is there any way to monitor an agent's "chat" function within the Cisco Agent Desktop software? We want to make sure that "chat" is being used as a business tool and nothing else. Any feedback appreciated.
I am wondering if anyone might be able to help. I am in no way a UCCX Script expert....not even a novice. We are looking for a way to route a call to a particular place in the script based on whether the call is internal or external. Our internal c...
Resolved! How to install a CCX upgrade license
I am in the process of ordering CCX-11-UPG-K9? Is there anything special I need to know before I order and try to register pak and install new license?
Resolved! Precision Queues and Unstaffed Condition
We are new to the use of Precision Queues. We are wondering how an active Precision Queue can be defined so that it releases control if no one with that PQ's Attributes is still logged in (or other condition). Of course, a PQ can be protected from ...
I'm trying to find what is the maximum .wav file size that will work as a prompt message in CUCCX? Microsoft exchange limits the file size to 3Meg.
Greetings folks! wanted to check in with other fellow CCE Engineers on their experience with CUIC 11.5 in a UCCE Deployment. We just got done standing up UCCE 11.5 with CUIC - Build 11.5.1.10000.86. For those already aware, CUIC 11.5 now has a brand ...
