Hi Guys Pls Find Attachment I m getting Authorization failed. Contact your system administrator ,when agent try to log to cisco finess 11.6 while CUCM is 10.5 thanks
Hi Everyone, Looking for some help with configuration of REST API call step in a CCX script. I am using an array string variable here and inputting the variable values into one array variable instead of creating 8 different variables for every field ...
HI ,I want to change the current NTP on the UCCX server running on 10.6 SU3 .THe configuration is a HA .PLease suggest me the steps required and also DO I need to Rehost the Licenses.Also I am getting issues where the call is getting stuck in reserve...
Hi, After reading about the Advanced Capabilities in CCX12.5 Finesse I was expecting the Supervisors to be able to change the Welcome Prompt for example from a list of prompts within Finesse. If this isn't the case I don't understand what this featur...
I had Finesse all set up in Firefox, with a desktop icon going straight to the Finesse login page. All the call takers had to do was double click the icon and log in. Of course, one lady said Firefox asked her a question as she was logging in and wha...
We are hosting multiple small contact centers in our environment and supervisors are adding up even though we have a total agent count of 150 and active concurrent agent is 80+. my question is in the SRND "Maximum number of inbound supervisor positi...
How do i configure to on uccx scripting to use the trigger number then use the if statement for routing then show up on Finesse?For example:-User call in and it hit the trigger number 100 then route to A-If the user call in a trigger number 200 then ...
Hello everyone, For our contact center, we want to change Redirect CSS from "DN Calling Search Space" to "Redirect Party". Is this change service affecting? Does it has any impact on CTI ports or on-going calls?
Hello All,UCCX: v10.6.1I've noticed a few times now that when running a Contact Service Queue report we'll see multiple lines for the same CSQ.I read on a different post that this can occur when, during your report range you selected a setting for th...
I enabled TAPS on CUCM 11.5.1 Loaded the AAR File to UCCX.Restarted the Engine and Admin Page. Created a Trigger on the TAPS application. But when I try to select the TAPS. aef, I get the following error An error occurred while loading the Script SCR...
In our PCCE 11.6 environment RoggerA is throwing alerts for low disc space for D Drive, which contains the SQL database. RoggerB is fine so far. Yesterday it was at 7.2 GB available and is at 6.6 GB today. RoggerB is at 20 GB and holding. We are expe...
We have several area's in our organization where multiple people log in to a computer, on different shifts, but function as the same Finesse agent. The issue we are having is that when employee A first goes to the finesse login page, we have to go t...
Hello all i want to know what do i need to buy as license for a newly fomed company i have 10 ip phones 7821 ( basic license )i need to make auto-attendant IVR with unity connection i dont need voicemail for the phones my Q1 - does AA need license ?...
