Heads Up :
The post you are writing will appear in a public forum. Please ensure all content is appropriate for public consumption. Review the employee guidelines for the community here.
I enabled TAPS on CUCM 11.5.1 Loaded the AAR File to UCCX.Restarted the Engine and Admin Page. Created a Trigger on the TAPS application. But when I try to select the TAPS. aef, I get the following error An error occurred while loading the Script SCR...
In our PCCE 11.6 environment RoggerA is throwing alerts for low disc space for D Drive, which contains the SQL database. RoggerB is fine so far. Yesterday it was at 7.2 GB available and is at 6.6 GB today. RoggerB is at 20 GB and holding. We are expe...
We have several area's in our organization where multiple people log in to a computer, on different shifts, but function as the same Finesse agent. The issue we are having is that when employee A first goes to the finesse login page, we have to go t...
Hello all i want to know what do i need to buy as license for a newly fomed company i have 10 ip phones 7821 ( basic license )i need to make auto-attendant IVR with unity connection i dont need voicemail for the phones my Q1 - does AA need license ?...
I understand Socialminer is used to integrate to Outlook, FB, Twitter and relay back to UCCX for Finesse Agents to handle each email/chat. Can we use the same social miner, without integration to CCX, for 3rd-party CRM to do the same? If yes please s...
Wondering what other people have done to solve the following: I get a dialing list from a CRM and they want to know the result of the campaign. Answered, busy, etc. What I'm struggling with is should I pull this data with a scheduled task to a local ...
Hello All I'm newly learning UCCX and i kinda understand how to add skills and assign phones also when i create CSQ with 1 skill it rings correctly to phones Ok now the point i want to put bricks on each other to understand the concept Let's say i ha...
Hi All,
I am planning to migrate UCCE 9.0 Logger & HDS database to PCCE 11.6.1. ( DB Version is 175.2.2.0)
I tried below steps but not succeed.
UCCE 9.0 setup ( same network) Installed Win 2008 and added into domain then Installed SQL 2008 as st...
Hello, I'm fairly new to managing UCCX, so I apologize if my terminology isn't accurate. Users have been reporting issues with answering calls. Whenever a call comes in they're state goes from "Ready" to "Not Ready", and they are unable to take the c...
Hello there, I am trying to add a new Call Type in the list, I see that you have to build it first in the Call Type List and the add it into the Dialed Number/ Script Selector List and made sure that it is setup correct here. I have done that and the...
Hi, I'm using CVP as a call director and I've just enabled option to read Call-ID to one of our ECC values which works like a charm. As a next step I would like to write to SIP header a value of one of Peripheral Variables, ideally at the end of Call...
UCCX 12.0.1 When trying to access Finesse for UCCX we are starting to get a message that the maximum number of licenses has been exceeded. We believe this is being caused by users not logging out of Finesse at the end of their shift. There's a 'Defau...
Hi, is there any way to implement Cisco WFO Adv QM with strong password policy? or this can only be accomplished by LDAP? I am being requested to have +15 character lenght password, 90 days expiration, etc
