I have a single agent in Finesse that has an issue where after waiting longer than 10 minutes to go into a Ready state, the system won't let her because it says Agent Device is Busy. At this point I have gone as far as to completely remove her from F...
Forum Posts
Hi, We are on UCCX 7.0(1)SR5 cluster. I would like to know if there is any maximum limit on the number of JTAPI triggers that can be associated with a single UCCX application/script. I have this requirement where in I will have to create 80+ JTAP...
Hi Guys, We would like to use the Create Email step to send an email that it's Body will be an HTML file that we have uploaded to the UCCX repository. Can anyone recommend a way to implement this ? Thanks,
All,I am trying to use the 'icd demo' script from Cisco script repository as it covers emergency and holiday checks which is something I need. However getting stuck with the emergency.xml document from the emergency.aef sub flow. Things go wrong when...
Hi Expects, I am new to finesse customization, now i am trying to bring MS Dynamic CRM as a gadget in finesse to show the Screen pop up. I don't know how to Start. Kindly help me Thanks in Advance!!!
Hello,Can anyone help me with implementation of many dashboards including TSF, AHT and ATT, SLA reports and data in one screen on uccx or must invoke 3rd party app
Hello everyone, please help, I am generating this script for a survey, the question is how can I play a custom prompt when a person presses a key that is not enabled ?, attached script image, thanks.
UCCX 10.6.1 (ES07-38) ResourceIAQStats is not reporting data after reboot of publisher and subscriber. I rebooted the servers using the CLI utils system restart. After rebooting, the Real Time reporting does not return data for Agent login state ...
Resolved! UCCX encod
Hello Experts,I am integrating UCCX 11.6 with Nuance V6. Everything works in English but not very successful in French. After deep diving into the Nuance logs, it looks like we are seding ISO-8859-1 while Nuance is expecting utf-8. The Call logs in ...
Hi all, I'm having a problem when I try to get the daily reports for agents, And the problem is that some accounts are displayedwhen I try to export the daily reports and even though these accounts were not logged in,So to be clear, I see accounts t...
Has anyone had success in advertising a variable to the business users (they do not have access to ICM/Config mgr) which allows them to control closure or opening of a queue?I use UCCE 11.6 and would like to allow the business to control whether they...
UCCX Publisher - 12.0.1.10000-24 We noticed high cpu usage on our UCCX Pbb and then jumped on via CLI and noticed the disk space was full (0% free) on the active partition. I tried clearing out some logs via the RTMT (no cores to clear or dumps) but ...
Hello, We are running EIM 11.0 for non-integrated email queues and have some reports scheduled to be sent to some of the supervisors and managers by using external email tab under notification tab of reports. However we noticed that we can only add ...
Resolved! UCCX emergencyCheck script
Hello, I am trying to implement the emergencyCheck script from Cisco repository. All looks good but I don't understand to where copy the emergency.xml file. what is customer folder in UCCX. sorry, first time dealing with xml file.
Hi all,I enabled multi line support for agents on PG.... Restarted PGs...And its not working, when agent recieves call on non-acd line, it doesn't go to not-ready...Any hints?Thank you V
