UCCX 10.6.1 (ES07-38) ResourceIAQStats is not reporting data after reboot of publisher and subscriber. I rebooted the servers using the CLI utils system restart. After rebooting, the Real Time reporting does not return data for Agent login state ...
Forum Posts
Resolved! UCCX encod
Hello Experts,I am integrating UCCX 11.6 with Nuance V6. Everything works in English but not very successful in French. After deep diving into the Nuance logs, it looks like we are seding ISO-8859-1 while Nuance is expecting utf-8. The Call logs in ...
Hi all, I'm having a problem when I try to get the daily reports for agents, And the problem is that some accounts are displayedwhen I try to export the daily reports and even though these accounts were not logged in,So to be clear, I see accounts t...
Has anyone had success in advertising a variable to the business users (they do not have access to ICM/Config mgr) which allows them to control closure or opening of a queue?I use UCCE 11.6 and would like to allow the business to control whether they...
UCCX Publisher - 12.0.1.10000-24 We noticed high cpu usage on our UCCX Pbb and then jumped on via CLI and noticed the disk space was full (0% free) on the active partition. I tried clearing out some logs via the RTMT (no cores to clear or dumps) but ...
Hello, We are running EIM 11.0 for non-integrated email queues and have some reports scheduled to be sent to some of the supervisors and managers by using external email tab under notification tab of reports. However we noticed that we can only add ...
Resolved! UCCX emergencyCheck script
Hello, I am trying to implement the emergencyCheck script from Cisco repository. All looks good but I don't understand to where copy the emergency.xml file. what is customer folder in UCCX. sorry, first time dealing with xml file.
Hi all,I enabled multi line support for agents on PG.... Restarted PGs...And its not working, when agent recieves call on non-acd line, it doesn't go to not-ready...Any hints?Thank you V
Hi All,I'm working on a call flow to allow a user to hang up whilst in a queue and receivce a call back when they are at the front of the queue. The call flow is based on Cisco documentation here: https://www.cisco.com/c/en/us/support/docs/customer-...
Resolved! Finesse Silent Monitring not working
Hey experts, i've been trying to configure and test silent monitoring but idk where am wrong, i enable that monitoring parameter in system paramete and also enable BIB on supervisor but still no result, i created two user one is Supervisor and other ...
I purchased 15 premium seats for my end customer but for upload IVR Port remain 0 instead 30 as for the logic 1:2.
Hi AllI have the follow issue:In the UCS C220-M3, the VM for CUCM (version 10.5) , UCCX are freeze. I can´t access to CIMC , only ping response.In the vmware event , show the message "Lost access to volume 51fd...(datastore1) due to connectivity iss...
I too am getting this "Cisco Unified CCX Client Configuration tool plugins its giving the error "default entry:Awaiting return value from uploader.exe". Did you ever find a fix? UCCX 10.5.1.10000-24Windows 7SP1 64-bit
Is there any way to bulk load Finesse Phone Books? Thanks, Ted
Hi all, During the installation of ECE 12.0, "Invalid Domain User" is issued as shown below in the Domain User Account Parameters input field.What should be considered to solve this issue?
