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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Facing Cisco Finesse Login issue in UCCE Setup

I am facing issue with the Cisco Finesse Login Getting an Error msg, "The Device associated with that extension or dial number is invalid"   We are using Cisco Finesse Version 10.5 Cisco ICM 10.5 Cisco CUCM 10.5   We configured PG1a as CUCM in ICM wi...

User has Issues Getting on CUIC

Hello All,   UCCX: 10.6(2)   One of our users who runs reports is having an issue loading CUIC after he logs in.   After this user logs into CUIC, he is able to see the navigation panel on the left-hand side of the page. But, in the middle pane he se...

Resolved! Finesse internal agent reachability check?

Does anyone know the mechanism Finesse uses internally to check the reachability of an agent?   I am asking because we are getting some reports of agents on VPN (AnyConnect) getting disconnected from Finesse.   Is there something like a timer which e...

wmelick by Beginner
  • 658 Views
  • 3 replies
  • 0 Helpful votes

Resolved! Cisco WorkForce Optimization Quality management external SQL server and internal storage case

Dears,   We have installed cisco WorkForce Optimization Quality management 11.5 and I started Postinstall of external SQL server after that when I reach configuration of Recording Path I left it internal and error shown as below:   Please Advice.   ...

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kaito336 by Beginner
  • 733 Views
  • 2 replies
  • 0 Helpful votes

Resolved! Call Return Script

Hi experts, I have completed a script that calls back those callers who decide to leave their phone number while keeping their priority in the queue. All prompts are in two languages. They start a message in English and finish the same in Spanish. Th...

mightyking by Frequent Contributor
  • 911 Views
  • 5 replies
  • 0 Helpful votes