Contact Center

We are preparing to upgrade UCCX to 11.6(2) and we understand that CAD will no longer be supported, we are currently running 10.6.1.11002-15, with support for both CAD and Finesse.  Is there any method to determine if any agents are still using CAD p...

Hi Guys, I would like seeking assistance on how to configure Cisco Prime to send notification to third party monitoring system. The third party monitoring system is  Ivanti Service Manager. This third party system only intend to receive events or ala...

Hello All.  I am working on an upgrade from PCCE 11.0(1) to 11.6(1).  I read the following blurb in a CVP licensing document: Beginning with Release 11.5(1), the IVR service that was part of the Call Server is now part of the VXML Server. The Voice B...

Hello,In UCCX 10.5, is there a way to change an agent state from "Not Ready" to "Ready" after a set of minutes.Sometimes, an agent has a call no anaswer that force the state to "Not Ready", and the agent may not aware of their state is in "Not Ready"...

Hello Guys, Is it possible to have 3 Nodes in a single UCCX Cluster, As per my understanding UCCX works only in HA mode in which we can have only 2 UCCX Servers. Or else is it possible to configure cluster between two UCCX Clusters. We have three Loc...

Hi all, in a uccx i need to do a "Call Consult Transfer" to a multiple mobile phone destination until the first pick up.Is it possible with ccx editor or i need to create a line group on the fly trough axl  on CUCM (i hope that this is possible but i...

Hello I'm looking to get email alerts for any missed call or VIP call in our call center ..

This thread im starting for UCCX script scenarios: If any body has different scenaria. please reply with scenario. it is good for people to test with different scenario. 1. Scenario 1Agent or reception receives the call. Then transfer the calls to th...

Hi,Is is possible to let UCCX agents login to Finesse Desktop without IP Phone or Jabber so they don't have extension related to IP phone or softphone and thier DN linked to Finesse Desktop itself and their web browser (feature such as WebRTC) , We w...

Has anyone successfully downloaded a UCCX document via rest api?  I have tried several several url combinations but did not get a good response.