Is there a way to set someone up as an agent or Team's supervisor, allowing the ability to monitor in Finesse and report through CUIC, but without the ability to change the agent's skill groups? We need a lot of managers to be able to watch in Finess...
Forum Posts
Hi Has anyone implemented a dialler called Rostrvm with UCCE? Any thoughts would be hopeful Thanks
Resolved! UCCX CUIC: Unable to create dashboard
Hi all, My user is having both Administrator & Reporting role in UCCX as well as Dashboard Designer role in CUIC. However the user is unable to create new dashboard / sub category folders (all option greyed out). I'm running v10.5. Is there any add...
Hi,Some Inbound agents are pressing dial button in the headset when they are in ready state and releasing after 1 or 2 seconds. So that Agent state is changing to talking state for a few seconds and going back to a ready state. And ready state timer ...
I am running the Detailed Call CSQ Report using version 11.6(2). For one of my CSQ's the call volume seemed really off. As I looked at it I found that several instances where the same entry showed up multiple times. All data in each line is exactl...
Need some clarification for CVP comprehensive mode of deployment, i kind of remember that once i have repeatedly sent the call to SendtoVRU node and that caused some problems but I could not recall that issue which shows up if we use this node more t...
Resolved! UCCE User Variable Value Check
Hi Can someone please guide me how can I see the value of any USER Variable. For example, if I have created a user variable in the script. And If in the script, I am press any character or digit to update the value in the variable, how and where I c...
Is there anyway to get the total amount of time an agent spent with their phone on mute? I can't seem to get a definitive answer on this. I've looked in TCD but it's not there. Thanks
Resolved! CCX Mark Transferred Call As Handled
Hello,I have a CCX 11.6(2) system which runs a script which presents callers with various IVR options which transfer calls to both internal and external destinations. If the caller does not selct an IVR option they are sent to a CSQ where their call ...
Hey experts, i wanted to test Direct Preview in my own UCCX platform without SIP any how can i configure ?I tried to configure own my but it didn't work i created one agent and one DN and open them on my computer and then created outbound campaign an...
Dears, if any one help to complete the installation of PCCE 12 in Lab mode with Spec Based servers or UCS 220M2 servers.spec based servers like Hp or IBM blades. there is no clear documentation for LAB mode installation ..
we tried to implement this scenario :1. Call distributed to CCX agents, if all agents are busy --> transfer call to hunt pilot2. Call distributed to agents, if all agents are not picking the call --> transfer call to hunt pilot3. Call distributed to ...
Hello, Does anyone know of a way to run a report that shows port utilization per call control group in UCCX? I can run the license utilization hourly report that shows me a combined port utilization but I need to be able to run this against individu...
Hello, does anybody have an example for a basic http trigger? At the moment i have a script which can be executed via telephone number but i alsow want to execute this via http trigger. When i add a trigger "test" i would like to execute th...
Hi All,I wonder if anyone has run across this:New Install, CCM 6.x, CRS 5.xI am trying to test basic CRS functionality by using a simple script similar to the ICD.aef supplied by Cisco.Dialling the Route Point results in a fast busy.To verify that th...
