We are facing a choice between continuing in-house ucce and a cloud based call centre Background 1,All telco circuits are centralised calls2,Sites are remote from each other 3,Centralised ucce in DC Cloudbase call centre 1,Calls via Internet links 2...
Forum Posts
Hi guys, I passing the variable 3 value to CUIC reporting. But actually in the CUIC reports it’s hitting multiple times for each call ,it should be each call single hitting only if am wrong please. Now my reports are coming multiple time .i merged ...
5508 AP Allow only certain AP's to have dual radio's enabled. I have a device(printer) that operates on 2.4.wifi. I would like to enable the nearest(one) AP to have 2.4 and 5.8 operating. 5508 running 8.5.140 currently. I am trying to move everyone t...
A have a customer who is looking to migrate to Webex Calling but would like to maintain their existing premise based UCCX. Is it possible to integrate the two?
Hi Team, PCCE 11.6(1) is compatibility with CUCM 12.5? we are planning upgrade. Anyone suggested me.
Hello everyone, How can I set up a recording backup server properly ? the documentation provided by Calabrio is not that clear about that particular point, Tried to install a second server and ended up by destroying the config in the primary server...
Hello All,I have a huge project and have ran into three issues.1. Caller ID of callers not showing in Cisco Finesse (Caller Name and other credentials)?2. Average Wait Time Calculation - I have estimated wait time working but what is the formula for ...
Hi, In UCCX 9.0 in Subsystem --> Database --> Data Source, we have added external DB and tested successfully. But in script editor when I add DB get option and click on DB Resource Name I do not find any name. When i do refresh i am getting error jav...
Hey Guys,Hope someone may have an answer to this as I can't seem to find it or know how to. So I have a requirement that has been posed to me, if a user is in the queue say, 6th in the queue, and he might be the CEO of the company, he can press 2 on ...
In IVR campaign configuration, there seems to be only one configurable DN for "After AMD and for transfer to IVR campaign". (in Skill Group Selection property dialog). Is there a way to tell if the connected call is a live pickup or answer machine pi...
Hi, I’m having some troubles getting VXML bridge transfer to work with VVB in CVP standalone deployment, the design guide was mentioneing that VXML transfers works with the standalone model but not sure if VVB supports that or not as I’m getting the ...
Estimados buenos días, Necesitaría saber como es el lujo de llamadas desde cualquier interno que este registrado en CUCM con un interno que pertenezca a un agente en UCCX.Yo tengo actualmente CUCM 11.5 y UCCX 11.6Tengo un Route Plan Report (Pattern o...
Resolved! Finesse & Disconnetced Agents
Hello Experts,How can we modify the layout of Finesse to show only agents with Ready or Not Ready status. Our Call Center is 24/7 with more than 200 agents working in 3 different shifts. The supervisors don't want to see those agents who are not in t...
Resolved! Finesse 11.6 to 12.0 Upgrade issue
Dear All, We have upgraded Finesse from 11.6.1 to 12.0. Post upgrade we have updated Vmware tools. But still we are getting below message . We followed Finesse 12.0 upgrade guide. Please check and let me know the fix. Ram.S
UCCX - 11.6.1 - co-resident CUIC. New laptop with Windows 10, in Firefox when selecting "Configure" then selecting "Scheduler" - opens a new tab within CUIC with list in left pane instead of opening up the Scheduler with the reports.Then when I c...
