Contact Center

Hello, Does anyone know of a way to run a report that shows port utilization per call control group in UCCX?  I can run the license utilization hourly report that shows me a combined port utilization but I need to be able to run this against individu...

Hello, does anybody have an example for a basic http trigger? At the moment i have a script which can be executed via telephone number but i alsow want to execute this via http trigger. When i add a trigger "test" i would like to execute th...

Hi All,I wonder if anyone has run across this:New Install, CCM 6.x, CRS 5.xI am trying to test basic CRS functionality by using a simple script similar to the ICD.aef supplied by Cisco.Dialling the Route Point results in a fast busy.To verify that th...

Hello, I need to figure out how to prioritize incoming calls from numbers that have already conversed with specific resources to be prioritized to the same resource. For example, if person A calls agent A at 02:00 PM and the call is overafterwards if...

Dear All,I need to generate the following information from CUIC.Call Report - Login time , log out time, ready time, calls handled, Call handling time for each agent and Not ready details for Service Desk Agents.Please assist me with this. Thank you ...

UCCE 10.5.3 environment, with Finesse 11.5, Login fails - CTI error (general error) any suggestions?

I'm looking to replace my UCS B200 M2 series blades which is end of life and is currently used to Cisco UCCE.Cisco have announced this new Hyperflex Series server which seems to have more capacity in terms of supporting the VMs, however there is no c...

Hi there, We want to change Max.Length of BAAccountNumber . Currently we are having 33.But it showing grayed out. Regards,Ashiq

Hi, We got a customer with an Cisco UCCX 12.0 When their customers dial in, they are prompted to input their ID number.This ID number should then be copied to Windows clipboard.How can we achieve this? Thank you in advance.Allan

Hi Guys, My Customer have 04 CUCM and 04 UCCX 8.0. The user are created in the AD and reply for CUCM. I am having the following problem:The scenario actual two agents in different time using the same IP Phone.  The first agent appear in the resources...

I'm trying to install CVP Studio 11.5(1) on a Windows10 laptop.  After launching setup.exe in the CVP Studio folder on the ISO file, the install wizard launches and I successfully and works fine until I get to the 'Install' screen.  When I click 'Ins...

Hi Guys, My Customer have the UCCX 10.x in H.A. The UCCX is presenting the message: "License Warning: Some/All of Temporary/Invalid License expires in 50days(s). Please refer to License Display page for more informations. I verified in the license ...

Dear All, How can i fix the attached issue in the picture ? how can i get the license which need to be uploaded in the unified contact center express ?

Hello dears, Need your help regarding UCCX call back. Our customer wants to have the call back feature on non-working days(no ready agents in CSQ). I'am aware about place call feature from script and know it's not requiring any outbound licenses to i...