Hey people, am learning UCCX and am unable to understand inbound and outbound campaign and Gateways, i would really appreciate any one who will help me to understand this.
Could anybody share the script that makes this solution work? In the documentation provided by Paul, the ICM script is ineligible. We see only a picture of it which doesn't say completely how we need to make the variable. If anybody wants to try this...
Hello Everyone,Our supervisors are able to create dashboards but not able to share with others members of the group. The share option is grayed out. All supervisors have the Dashboard Designer, Report Designer and Report Definition Designer privilege...
Dear Team,I am in need of extracting calling information i make using jabber on a daily / weekly basis (duration, number, date, time, ect) kindly assist me on this. kindly refer attached images for your reference.
I am a newer user of CUIC and UCCX. I have a report which will not show certain campaign names when I attempt to filter. I have looked at the campaigns, the CSQ and do not see anything amiss, they ones I cannot view are set up the same as the ones ...
I'm attempting to change an agent's state to not ready (with aux code) in a UCCE environment. The agent's state successfully changes to not ready but without the aux code we were trying to use. We can see in the CTI server logs below that the aux co...
Hi All, I have an issue related to Cisco UCCX outbound campaign Import Contacts once I select the CSV" Error occurred while importing contacts" . Note: Its work fine yesterday with the same CSV file and numbers . Thanks,Hassa
I am looking for the procedure to upgrade a UCCX-Enhanced HA cluster to UCCX-Premium HA. I know the SKU's to order the upgrades. Is there an upgrade procedure or is it a fresh install with DRS restore? I will likely do a fresh install with restore...
Hello,We are trying to have our internal web page pop up when a call comes into the call queue as a popup in finesse. In the workflow I have "When a call arrives" with "If any conditions are met" In the list of actions I have "Browser Pop" handled ...
We are looking at moving to Jabber softphone for our agents and supervisors. I have one supervisor switched over attempting silent monitor her staff (on Cisco 8845s). When she attempts to silent monitor she hears:"call cannot be completed as dialed...
