Hi allI need to create a Gauge Chart View only for Service Level parameter, for the Dashboard.Who knows what report I should use for this? TIACristian.
The agent has a Cisco 8851 phone and uses finesse. Calls come into the CSQ and assigned to agent,In Finesse, agent hits direct transfer, enters phone number, and hits transfer.Receives red bar across Finesse with a message that says "Error" and does...
Hi all, hoping someone can point me in the right direction. I have a few accounts aside from the main appadmin user that need access to UCCX Admin GUI. Local accounts on CUCM seem to work fine when added into the UCCX Admin Users. I'm trying LDAP acc...
Hello all, Thank you in advance, and understand this has been discussed several times, so need clarification help please. Need help to correct process/procedure to set ethernet NIC in UCCX VM from 100/Full-Duplex to 1000/Full-Duplex. OS CLI cannot ch...
Hello,We received a requirement from the Client to restrict the Supervisors from seeing all the skill groups that are configured in the system.Currently, when the Supervisors login in to UCCE Web Administration Console for Agent Re-skilling, they are...
Good morning. is anyone aware if there is a limit on the number of applications you can have in UCCX? cannot find any documentation, but since there seem to be limits on everything else I was just wondering.Thank you
I have been tasked to retrieve caller ID from internal callers which was a sucess for all extension thanks to Mike who helped me. Now an add on is required because they want to be able to distinguish between callers based on caller's Mobile/Extension...
We've just went from 10.5 to 11.5, and now, we're unable to maximize/stretch-to-fit dashboards. Previous versions allowed us to do so. This issue has been duplicated across multiple browsers. Any ideas?
I have a simple CVP Studio app that is used to record an ad hoc message that plays when our operations are impacted by weather or technical events. When the business stakeholder calls the app, it plays the current ad hoc message, indicates whether t...
Been working with TAC and investigating an issue where we run the Detailed Call by CSQ Agent Report and we see the Contact Disposition is 1. I cannot replicate this issue myself it seems almost random. I know Contact Disposition 1 means Abandoned. I'...
Is there a way to set someone up as an agent or Team's supervisor, allowing the ability to monitor in Finesse and report through CUIC, but without the ability to change the agent's skill groups? We need a lot of managers to be able to watch in Finess...
Hi all,
My user is having both Administrator & Reporting role in UCCX as well as Dashboard Designer role in CUIC. However the user is unable to create new dashboard / sub category folders (all option greyed out). I'm running v10.5.
Is there any add...
Hi,Some Inbound agents are pressing dial button in the headset when they are in ready state and releasing after 1 or 2 seconds. So that Agent state is changing to talking state for a few seconds and going back to a ready state. And ready state timer ...
