Hi, I have to implement a new queue prompts in UCCE setup, whenever the agents are unavailable we are queuing the calls. there is a requirement from customer where two queue prompts should be played when the calls in queue, say prompt 1 and prompt 2...
Forum Posts
Hi Team , I want to know one things in Action element ( application modifier ), how its works ?? for example if i press 1 it Connect to action element for next flow , as per my understanding it will connect to next application , if am wrong please le...
Hi All , I built an application on call studio.I run a procedure against an external database that reports all step of the call.If I hang up the call in the middle of a message the system is still sending to the log as if the cal continued until t...
Hello All, I'm using a form element with voice,and I've a grammar file, the business of this form element is, it asks caller to prompt either "claims", "auto", "renew". My grammar file recognizes these prompts well. But when caller...
I have a Script where I have calls going in to a LAA to a SKill Group A and then go to a LAA to Skill Group A and B. The scenario I am running into is say I have 3 Agents. 2 Ready in Skill Group Test_VoIP_SG_A and 1 Ready in Test_VoIP_SG_B. The call ...
I found this weekend that the default gateway for one of our UCCX servers is pointing to an incorrect gateway. The SIP router it's pointing to works, but won't provide the redundancy that the core switches will provide. Found this was incorrect this ...
Hello,I need some assistance figuring out if its possible to do. Here is my problem we have a single number that triggers UCCX application, we have another application that is outside of UCCX that connects to cisco finesse notification service and li...
Hi, I am getting below error msg while accessing the primary side Cisco CCMP(11.6) portal.Backup side CCMP portal is working normal.If anyone is aware about this issue and kindly advise the cause of issue and the resolution.
Hi all, does anybody know where I can find the ECE JavaScript SDK including the samples? I didn't find it on the devnet site, installation media and not even on my servers (11.6/12.0). Probably I'm blind, but I just found: the recent minified library...
Resolved! Skill Group Routing Algorithm in PCCE
Dealing with an issue where lower volume Skill Group calls hold longer than expected. These SGs have fewer agents, all of which have other SGs assigned as well, but the original expectation was that whichever call had held the longest would route to ...
Hello, Could anyone explain how to use "if" rule to use it in the working hours? Thanks
Can anyone tell me what's included with the CCX-11-NPS-K9 license, how many seats? Is it premium or enhanced? HA included?
Hi All, We have a situation that is not a typical call centre but is using UCCX and performs most of what we need well. There are a couple of things we have noticed that I would like to see if there are workarounds (I have created these as separate ...
Hi, Can I get a report based on type of calls "how many inbound calls come via sales, support or complains"? Thanks
