Hi Im working with UCCX 11.6.2.I am trying to create a report from CUIC that shows all the outbound calls. The only 2 conditions are to filter out calls that have been transferred and calls that are conference calls. Can anyone provide guidance on th...
Forum Posts
Hello Team, We have received by snmp trap from CUIC an unrecoverable error, do you know where we need to verify and if thos a service impact error? Many thanks in advance
Hi All, I need to extend UCCX (in HA mode) capability from 300 to 400 agents. Since the actual servers are based on OVA template for 300 agents the only way is via DRS backup by creating new VMs based on 400 agents if I'm correct. Can be done without...
Hi. I am testing out BubbleChat on UCCX 12.0.1 for internal use.I have got it working, but when I start a chat I always need to choose service/csq (Problem Statement), even if I have only one statementDo anyone know if its possible to hide this field...
We are installing UCCX 11.6. Our VDI environment will be updated to Horizon view 7.x at the same time. As per cisco documentation this is not supported. Does anyone used UCCX 11.6 with horizon view 7.x. If used were there any issues with that.
Hello, We have client on UCCX 11.6.2 (no ES's) and the supervisor team performance gadget is not refreshing to show new agents that logged in after the supervisor logged into finesse. The team performance gadget shows the existing agents logged in wh...
We are UCCX 11.6(2) now and I'm inquiring about Silent Monitoring for our users via Finesse. We noticed with our recent upgrade that 'start monitoring' button is there and users are asking for it (it may have been there prior to 11.6, but I'm just n...
We are looking to implement an external web site which our clients will use to active Preconfigured wav files or close the scripts. We have something like this in another location working where they use an application gateway. My question is why do y...
Hi, We have the below customer requirement. Kindly suggest the possible options to record these calls. Setup: Cisco CVP, CUCM and UCCE Call Flow: Call lands on CVP and the caller is taken to ASR treatment, where AI based voice bot comes into play Req...
We could see outbound could be in SPOG in V12, bringing outbound option to web based.Unfortunatelly, we couldn´t see any picture or anything about this. Could we create/manage campaigns or only see/start/stop a campaing created by client at AW?We nee...
Hello Everyone, My aim is when someone connected the agent , agent make a blind transfer(to another application for payment) with using configured task button and then customer will return the same agent , so i added two action on the same button ; f...
Hello, I understand that for UCCX it is easy to include the customer call variables in a report, but I have UCCE.I am trying to find a way to display the call ani in a historical agent report.I am not having much luck finding an example on-line. I t...
I am trying to test ECE 12.0 Interaction APIs with Postman. There are three classifications I see in the API documentation. Login and Logout APIs Interaction APIs Asynchronous Messaging APIsIf I log in with the Administration User of any other define...
Hello, Is there a way to display a name, rather than the number, in the Contact Disposition column of the UCCX/CUIC report? The report I refer to is the Call Custom Variables (available in CUIC > Stock > Unified CCX Historical > Inbound). Follows a p...
The incoming call momentarily rings on the agent's phone, but disconnects before the agents have a chance to connect the call. Version: UCCX 11.6Version: CUCM 10.6 Example, the problem occurred on 10/06/2019 at 18:15 PM with the agent number (4103619...
