Hello Everyone, My aim is when someone connected the agent , agent make a blind transfer(to another application for payment) with using configured task button and then customer will return the same agent , so i added two action on the same button ; f...
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Hello, I understand that for UCCX it is easy to include the customer call variables in a report, but I have UCCE.I am trying to find a way to display the call ani in a historical agent report.I am not having much luck finding an example on-line. I t...
I am trying to test ECE 12.0 Interaction APIs with Postman. There are three classifications I see in the API documentation. Login and Logout APIs Interaction APIs Asynchronous Messaging APIsIf I log in with the Administration User of any other define...
Hello, Is there a way to display a name, rather than the number, in the Contact Disposition column of the UCCX/CUIC report? The report I refer to is the Call Custom Variables (available in CUIC > Stock > Unified CCX Historical > Inbound). Follows a p...
The incoming call momentarily rings on the agent's phone, but disconnects before the agents have a chance to connect the call. Version: UCCX 11.6Version: CUCM 10.6 Example, the problem occurred on 10/06/2019 at 18:15 PM with the agent number (4103619...
Hi Guys, Dilemma: When Script A calls Script B and passes session variable, and they are used, I would like to kill that session without waiting for default session timeout to expire.Why, you ask? When Script A passes caller to the trigger on script ...
Having to rebuild a secondary UCCX 8.5.1-11004-25 server. The problem is that the VM version is 7 and the ESXi version is 4.1. All the 8.5.x ova templates use VM version 8. So what I'm looking for is the following: UCCX OVA template for VM 7 an...
When a caller calls into our main Customer Service Script and ultimatly is placed in queue, they hear the MoH that we have programmed. This part works good, what I am trying to figure out is when a call is sent to an agent, the caller hears dead sil...
Hello, How can we find out total available agents and ready agents from cuic reports. Thanks
Resolved! UCCX 12 compatibility matrix
Hi All, compatibility matrix on cisco.comhttps://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html#Solution_Products_and_Components there is no CUCM 10.5 listed in this tab...
Hi All, Appreciate your kind assistance or any ideas. We have this client request new formula for UCCX. Is this feasible? Also is ACW is available in UCCX? If yes, where do we configure this. Talk Time + Hold Time + Wrap up time + Not Ready Time (ACW...
Hi,I have uccx and aqm 11.5 deployed and working for few years now. I have extended contact center to few other organizations lately using the same servers and services from the same location. Now i want to segregate voice recording in aqm for each o...
I have used a get digit string, with digits filter allowing 1-5 and *. The timeout branch plays the menu again, and if it times out again puts the caller through to an agent (required by the customer in case caller doesn't have a touch-tone phone!)....
I have a custom third party call control gadget running inside finesse (SSO Enabled). We are using finesse API(finesse.js) to make call and other actions.Everything works fine for initial hour, After an hour (probably auth token refresh time) we are ...
Resolved! Run UCCX Script after end call
Hello Everyone Can i do some steps in my script, after end call?In other words, i want to call a url for each step in a call. for example, i do it in begining of script, in selected step (in Select Resource step) and in step that call connects. i nee...
