Contact Center

Hi, I have installed CVP 12.6(2) and OAMP 12.6(2) and added CVP Call Server and CVP VXML Server on OAMP. They all worked fine. but, After restart All of UCCE platform, CVP nodes have changed to unreachable state in Control Center. So, I found OAMP Er...

Hello - We have added the Advanced Supervisor Capability gadget to Finesse Supervisor desktop.  A question came up if the supervisor has the capability to change the competence level of an agent within a queue.  Under queue management under this gadg...

Hi. We have email alerts set up to notify us when queues reach a certain wait time, such as 5 min in our main call queue. I was wondering if it possible to get an email notification when the queues open and close each day. For example, our hours are ...

When I try to set the process to '40' , it tells me that I need to do it on the primary node (which I am): admin:utils dbreplication setprocess 40This CLI can be run only on the publisher node   After running the "utils dbreplication status" command,...

Business startup needs reseller agreement for Continous Cloud Optimization Ai or sell Ai domain names such as cco.cloud, qubitmatrix.com, qubit.cloud or cco.mobi?

We've implemented a dialer configuration where we'd like an import to generate an outbound call as soon as possible.  Right now we're only in PoC but in testing there's a difference from import time to dial time of >1minute.  I know that sounds prett...

We have a UCCE/CVP v12.6(2) and have recently implemented PCS in our environment. PCS works fine when agents hang up after talking with the callers that land in the queue. The issue we're having is when callers call into the call flow and say it's af...

Hi, we need info about uccx place call step, about when unsuccessful branch is matched, specifically with 487 sip message, because we have detected an unwanted behaviour (when the place call step receives a 487, the step is unable to process it, the ...

This is a first for me. Tech refresh to 12.6.2 with brand new server builds for CVP. Installed 12.5.1, 12.6.2, and ES11 and found through netstat -aon that port 8111. I first came across the issue when I tried importing the certificate using the Cert...

Hi Team,I am just looking for a script in WxCC for routing the calls to Voicemail in after hours. 

Hi All,could anyone help me with the query where I can get total call count  (number of calls hit the DN) monthly wise for the specific "DialedNumberString" from RCD or even from TCD also with "digitsdialed "We have grouped multiple DNs and mapped si...