Hi,Supervisor not able to change Skill group of only one user received error "Error occurred- Description: This field cannot be edited" while using cceadmin web page. Thanks
Forum Posts
Hello everyone,My client has a UCCX platform installed, call center profiles are perfectly working ( recording / reporting etc ...), this client wants to record calls of the rest of the users who are not using CCX, they don't need to get log in or an...
Hi Team Please advise how to pull out the mobile/landline numbers of call presented in CSQ.uccx version 11.6 CCX Enhanced Package.
I've checked the license on my device, but i dont know which license is valid? Please help meRouter#show licenseIndex 1 Feature: 1588BCIndex 2 Feature: Gige4portflexiPeriod left: Life timeLicense Type: PermanentLicense State: Active, In UseLicense Co...
Okay I know we are really old here but we are looking at upgrading UCCX from 9 to 11.6. The install/upgrade document says that 9.x.x to 11.6 is a RU and seems like you can go direct. That said the Compatibility Matrix shows that the upgrade supports ...
Hello, Do we get any Impact/issue on historical reporting if we deleted Agent, Dialed Number etc from deleted objects?Also do we have any specific table for the deleted obj?
I'm trying to understand how to properly configure AQM phone based recording with Extension Mobility. I have been able to get call recording working with a phone that is hard set with an extension and associated to a user account. However, all of our...
Resolved! Resource Skill CSQ prioritization
Hello everyone.Lets say i have three Resource Skill CSQs set up in my UCCX 11.5. Each CSQ contains one particular skill, i.e.CSQ_1 -> skill_1,CSQ_2 -> skill_2,CSQ_3 -> skill_3.All CSQs are FIFO and uses "Longest available" selection mode. All agents ...
We have UCCX version 12 and ASR/TTS server VoiceNavigator. I m used standard script for testing ASR and TTS. I also created MRCP ASR provider, dialog and server, MRCP TTS server and provider. All services status "IN SERVICE". When i tried to test scr...
I am looking for a solution where the Original Party ANI is passed on to the transferred party. The scenario is as below 1. Calls comes in from the PSTN (Customer 1) - CUBE - CVP - ICM - CVP - CUCM - Agent 2. Agent decides to do a warm transfer to th...
Hi All, Good Day. We encountered an error wherein there is an incorrect report in CUIC. Upon checking, there is one call that has a duplicate Node-ID-Sequence-ID and they have unusual information. Kindly see below image of the report. Detailed Cal...
Is there a place to find definitions for what each State means in call history such as Reserve?
In UCCX, when creating an outbound IVR script, is it possible to read a value from the contact file into a variable in the script? For example, if I wanted to read the account number associated with the contact and perform a lookup based on that ac...
Hello everyone, hope everyone is well and thanks in advance for any inputs / suggestions to my questions !!!I've got a UCCE 10.5 environment and I've been asked by my network security team to patch a few of my Windows based servers (Roggers, PG's, HD...
Hi,I need to set the condition that if any agent is logged to that SkillGroup, the call must be send to the label I've set, can anyone help me? Thank you very much.
