Contact Center

i was asked to upload new voice prompts into the UCCX.but encountered error.this is not the first time i am uploading the prompts.how do i check the log file for the error.normally if i upload a file with the same file name, it will replace the old f...

Hello, Is there a way to make it possible to record messages of variable length without the sound of the terminating digit.  The script is used by a contact center manager to activate and record special intercept messages.  UCCX, record promptThe con...

Hello,I am implementing UCCX Premium 11.6(2) for a customer.They want to use the email queuing feature but I am not sure that it can do what they require. The email system that UCCX is integrated with is on premise Microsoft Exchange (not sure which ...

Hi, Is there a way to get an agents data using the search api in ccmp, i am trying get the info using the agents peripheral number and don't seem to get it to work? has any one retrieved the agents data by passing the agents peripheral number? if so ...

CCB offer Time (UTC), Event Date and Time (UTC) & CCB Leave Date and Time (UTC) are in UTC which we want to convert in CST. Please suggest how to do it.

Dears, I have a PCCE solution version 11.6, after restarting side A (Rogger, AW, CVP, PG), calls when to side B normally. now after side A when up again, i saw a difference in the number of records in Termination_Call_Detail tables between side A and...

I am trying to understand the difference between Outbound on IPCC and Transfer Out. How are these two metrics connected? If an Agent takes a call and then transfers the call is that considered a transfer? What would make it an outbound in that same s...

Hello Everyone,  I am working on an opportunity with a customer to deploy UCCX 12.0 and Social Minor 12.0 to implement web chat. I have previously configured web chat for another customer but only to their front end website. This new customer also ha...

Hi, When I'm reading this paragraph:SocialMiner High Availability Considerations, Cisco SocialMiner does not support high availability.SocialMiner uses either a small or large, single-server, all-in-one, deployment. You cannot use a load-balancing, s...