Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Call Return Script

Hi experts, I have completed a script that calls back those callers who decide to leave their phone number while keeping their priority in the queue. All prompts are in two languages. They start a message in English and finish the same in Spanish. Th...

mightyking by Frequent Contributor
  • 5 replies
  • 0 Helpful votes

Does anyone know how to use a permalink to create a gadget for Finesse? I have tried using the CUIC gadget located on and changing the permalink on the CUIC.js but the ga...

We are using CVP & ICM 10.5 where audio files from CVP are running well in ICM script but the files we recorded are not playing ..where the audio format is same as Audio file already there in CVP audio folder..attached is the file "CCAM_PM.wav" which...

Hi Experts,  I just did a restore on my UCCX 10.X HA and the licenses are now invalid. Only seeing 3 tabs in CCX Administration also.I am planning to upgrade the system to 11.X. Before I proceed in doing the upgrade, I believe I need to fix the 10.X ...

In the Enterprise Chat and Email Administrator’sGuide to Reports Console, Release 11.5(1) it says the reporting is also available via CUIC.  Under Stock Reports I do not see any reporting options for Email or Chat.  Also, is it possible to do Chat an...

ctwoods by Beginner
  • 1 replies
  • 0 Helpful votes

I normally configure a single attribute Awithin PQ 1 I then have a queuing part of the script - MOH, Wait announcement etc then after some more MOH and Announcements I then overflow to another PQ2 with attribute B. I also use the requery option of th...

iptuser55 by Frequent Contributor
  • 2 replies
  • 0 Helpful votes

Hi, Based on documentation found in Cisco Finesse Web Services Developer Guide Release 11.6(1), Task Routing APIs / Media / Media - Change Agent to Routable/Not Routable section: "The agent's mode is set to routable automatically when the agent signs...