Hi,
1- Can i install CCX promo bundle on NON-Business Edidtion hardware? (may be Cisco UCS 220 but customized server not the BE6K M/H pre-equipped server)?
2- Can we order the promo bundle (5 seats) without ordering the HW BE? (suppose we ordered...
HiI have written a script for my survey scenario. I want to transfer my calls from my original script to survey script. I have used PostCallTreatment method. But it just works when I debug the script and it doesn't work if I test it with no debug env...
I am trying to analyse UCCX Vs UCCE for Having Automatic BOT IVR with speech Recognition.
In the documentation it says that both support the ASR , But need input from people who has used ASR with UCCX and UCCE.
Is there any difference in Compatibili...
Hi, I'm having a hard time trying to figure out if we need just the basic Compliance recording license "CCX-11-CR-LIC" or something more. We have UCCX 11.5 and are looking to do call recordings on our agents.I think its pretty basic just need to make...
Does anyone know what the other methods are for the Callback Servlet on the Reporting Server?
Specifically I am looking at:
http://<reporting server>:8000/cvp/CallbackServlet?method=Diag
Just curious what other "method=" values are valid and what ...
we have a customer requirement in a ucce contact center version 11.5 and finesse 11.5 that they would like to login from their mobile as most of the time they would be driving between different sites and they still need to receive calls even if they ...
Hey gang,
I'm looking for a way to set the value of a variable to match a specific digit of "Original Called Number" as returned by the Get Call Contact Info step. It's pretty easy to set the variable to match the whole thing of course, but what i...
Hi community,
I have a problem when triyng to use old interface on CUIC (blue screen), as you may know CUIC has a new reporting interface and works with no problem, but I need to use the another to edit some reports and panels, with new interface I...
Hello,I install CCX ver.10.5 but DNS setting is problem.currently, DNS server is nothing and stop to install in the DNS setup on CCX. Of course, I know that DNS setting is mandatory.Please let me know how to trick DNS setting when CCX installation wi...
We have CCX 11.6(1) in production and Social Miner 11.6(1) just being used for testing right now. We are going to roll out Social Miner but there were some vulnerabilities identified and Social Miner 11.6(2) is supposed to have some of those vulnerab...
Hello,
I got an issue with finesse with one of our customer.
UCCX Ver : 10.5
No changes done on the Network or in the UCCX server component but when the agent put the finesse to Ready to Not ready or vice versa they get an error "Cannot communicate w...
Hello Everyone! We have a Mitel Phone system using SIP with a conference room phone. We are trying to get to the root cause of calls dropping a Web-Ex session after 30 - 40 minutes. For example, I used my cell phone to join a Web-Ex session and 40 ...
Hi team,
Got a question and am confused.
Customer planned to upgrade UCCX Cluster. UCCX users are integrated with CUCM Cluster (1PUB + 4SUB). CUCM cluster is managed by difft vendor. Customer suggests to install new CUCM cluster and integrate with ...
Hello, I would like to know if ECE 11.6 can achieve the following:
- Can a search be saved (In EIM when a user conducts a search, the search can be saved). But in looking at ECE 11.6 (ES5), i am unable to find this functionality there. Is this some...
