Since upgrading to 12.0.x for UCCX every few days we're having issues on our Publisher (UCCX1) whereas it'll inform agents that the server is down/unreachable and will continue trying to connect. This is after they put in their user/pass/ext informat...
Forum Posts
The solutions plus ordering guide for Nuance states that we should engage with Nuance early, yet provides no information about HOW to do this. No phone number, no e mail address, no web link.... All that is there is a link that says to check partne...
Dears ,is there any option to allow Cisco Finesse agent to login in multiple device with the same user.simply , I need one agent to login concurrently from two PCs as the same timeI am using UCCX11.6
Hi guys.. I'd really apprecaite some help with this one. With the winter storms being abnormally high in the Northeast. The business would like to be in charge of recording prompts for company closures (for inbounc customer calls - this script can ...
Hi, Could someone help me out to find the difference between Call.user.microapp.caller_input="T" and Call.user.microapp.caller_input="D" in if condition nodes of ICM script. Also having a doubt in VXML params : N. i have studied that value N is Do n...
Dears, I have configured Outbound Campaign IVR-Based in UCCX and when I call application trigger prompts worked directly fine but when I ran Outbound campaign and add my mobile number to list I received the call but there is delay for 3 seconds befor...
Resolved! Custom Gadgets for Cisco Finesse
Hi All Thanks all in advance !!! Can anyone please tell me where to upload Custom Gadgets for Cisco Finesse ? Where can we store them ?
Hi All,Is it possible to create a custom Report Definition with multiple data sources? I would like to create a report that uses data from UCCE Historical DB and CVP Reporting DB. So far it seems that a Report Definition can query only a single data ...
Running Finesse 10.6 and CUCM 10.5 which is running well for the most part. This is a small deployment with under 10 users, but occasionally some users are unable to login in the morning. The /desktop page doesn't load and they are stuck waiting unti...
Resolved! UCCX MAx CSQ we can create
We are support UCCX 10.6 ..we are facing issue where customer asking Maximum no. of CSQ's we can generate in CCX
HI, In full disclosure I'm not a SW eng., I'm a VOIP/IP telephony engineer...so there's a lot that I'm naive to when it comes to SW...so bear with me, please!We (Cogito) have a real-time voice analysis and recording product that provides real-time AI...
All, If anyone have CCX10.6 running, i need export from CUIC regarding Cisco Real-time reports.I need the zip file that contains all reports under Real-time CUIC. Amer
Hello, I am looking for assistance with call variable layouts. I created a new call variable layout and am using it by calling it from the script with user.layout from the ECC Variables. I was able to get the calling number from callVariable1, the ...
Resolved! Scipt editing
Hello, We currently have scripts in place to gives the customer the option to be transfered to the voicemail line and leave their info. for a call back. Im attempting to edit these scripts to add a statement that says if there are greater than 9 call...
Guys,I need your help here!I have deployed UCCX Outbound Campaigns (Preview/Progressive/Predictive) which are Agent based.Preview is working fine.I am facing issues with Progressive&Predictive. Import contacts are loaded to dialer and the calls are s...
