Hello!
I installed an UCCX 11.6.1.10000-51 and downloaded uccx-language-pack_26-11.6.1.10000-2.cop.sgn available on Cisco web page. When I try install that language pack, the pack is not match with UCCX version.
Is there some language pack that w...
I have the following script. In the document (txt) I write a record which I record. If I want to delete it, then I write "blank" in this document.How would you then read this document in order to determine if it was blank in the document or is it in ...
Hello, I am trying to find one of my router error codes, however I can't seem to locate the manual below.Can someone tell me how to find it?Error code from the ICM CallRouter process. For information about a specific Router ErrorCode, refer to the Er...
Hi,
I am having a problem with my script in that when all agents are busy in Region 1 the calls do not route to agents in Region 2. Also if all agents are busy in both Region 1 and 2 callers should route to Region 3. Script was created by a vendor we...
Good evening.
I hope im just burned out and not thinking clearly. I would like to ask for help in clarifying this design. in UCCX 11.6 I am using 3 queues that route to the same Resource group and team. Each queue has a separate application. The que...
Hey Guys,
Looking for some help with a query. Can i get some help with a query that will provide the MaxNumberLoggedOnAgentsToHalf results for a specific time period that combines multiple PG's into one output? The query i'm running now will only p...
We are facing issue with Finesse when agents start using chrome browser. We have UCCX server (11.5.1.11001-34) and CUCM (11.5.1.14900-11) and agents will automatically goes from ready to not ready in chrome (it shows logout 255 not Not ready reason)....
Hi,I cannot get emsmon to work.It connects to the process OK, but all I get back is HEX output, which is of little help to me!The error message states:EMSFormatMessage failed: EMS Error. Format Messsage for message id 21010003 failed. GetLastError() ...
HI,
Mediasense can not access web search and play, I see the log request time out, but the recording is still working.
I use CLI command : "show status"
Disk/active 19930380K 1868872K 17857692K (91%)Disk/inactive 19930316K 3076352K 16650148K (8...
Hello,
I have deployed SocialMiner 11.6.2.10000-21 in conjunction with CCX for webchat and email queuing.
The webchat and inbound IMAP email work ok but outbound secure SMTP fails. In Finesse the agent sees "Unable to reply to customer's email. Click...
UCCX System version: 10.5.1.10000-24 Does anyone know how to pull a list of all resources and their competency levels within a specific csq? Looking for the similar info that you get from the "Open printable report of this csq configuration"but also ...
How to collect logs from user PC for finesse user
Go to https://<finesse FQDN>/desktop/locallog
Click on “sign in with persistent logging” option in the screenAnd attempt login. Once issue is reproduced, open another tab and browse to the above URL. ...
Hello,
I read in the Cisco QM 11.5 technical documentation that it is possible to select the type of codec used by QM for the Daily Recording Storage. Currently, the files I find there use the 16-bit codec and I would like them to ideally use the S...
Hello,
I am using UCCX 10.6 and UCCX editor 10.6
When I reactive script , start debug mode, the following is shown:
"Engine hostname list is empty
check the ldap for enabled unified ccx engines"
Thanks
