Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Uccx 10 + cucm 10 salesforce integration

Hello, everyone.We have a customer who uses uccx 10 and cucm 10 and wants to integrate his call center with salesforce.As I concluded after reading docs, forums and articles cisco call connector and crm connector are not the options as one of them is...

maximbai1 by Beginner
  • 6 replies
  • 5 Helpful votes

Resolved! UCCX 11.5 Prioity Setting Question

Team; I've set a hidden option for "7" once the greeting starts playing to put the user who presses 7 into a priority 10 status. For some reason it's not bumping them to the front if there is a wait in the queue. Any recommendations would be helpful ...

Wallboard Stats For Scripts

Hi,   I have a wallboard currently running based on the project link shown below.   Generally this call centre provides support to...

Mediasense 11.0 to 11.5 upgrade

Hi all,   Planning for a Mediasense upgrade from 11.0 to 11.5 as we are going to UCCX 11.6/CUCM 11.5. I have 3 HA pairs to upgrade. The guide says that the upgrade can take longer time if there are more records . Is it possible to build new 11.5 and ...

srirgopa by Beginner
  • 0 replies
  • 0 Helpful votes

Different display names on ip phones.

Dear All,   The display name on ip phone ( when calling and when connected) is showing different. I want same name to be displayed when ringing and when connected as well. It was working fine before. How do I make it work again? Please help!

Sonam by Beginner
  • 2 replies
  • 0 Helpful votes

Resolved! MOH via CUCM vs MOH .WAV UCCX

Hello,   I have a quick question.  Occasionally when using the "Hold Call" step in UCCX the music on hold will simply not play.  Sometimes it works fine and other times it will just be silence.   I am working on a new application/script in UCCX and c...

B_VOIP_NE by Beginner
  • 7 replies
  • 0 Helpful votes