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Hi all,   I would like how to retrieve an agent deleted on ucce via configuration manager. Is it a way to restored the agent after deletion, thanks a lot for your help?     B.R   Aubert

Hi Guys,I need your help. We are using call back functionality in our main script which calls second script (simple call queue script). Everything works fine except when call back simple queue script reach to max session. Issue is caller still get ca...

I've noticed in the new 11.6 v3 CCX demo on dCloud that the chatbot interaction captures the full chat transcript in context.  Is there a way or capability to also capture agent handled web chat transcripts in the context service as well?   TIA

Hi,   I recently upgraded UCCX to version 11.6. A number of agents are using FIPPA which seems to be working fine.   Queue stats pane works fine. Problem is the CTI data that shows on the Finesse version of IPPA. There is nothing of anyuse in the inf...

Good morning   On the Good old desktop supervisor, a supervisor could monitor an agent continuously which was/is a very useful tool when an agent is in training.  now that is longer available? anyone know why or any suggestions that could mekwthis ve...

Hi, I have completed the guide here for Finesse Auto Answer - http://www.cisco.com/c/en/us/support/docs/customer-collaboration/finesse/200418-Configure-an-Auto-Answer-with-Finesse.html Is there a way to provide a beep to the agent on answer when us...

Does anyone have a complete list of states/codes that can be mapped from Cisco to Verint? And is there a way to add "custom" Agent State Codes ie: transfer/conference/outbound DID call etc. We are currently building an integration with Verint 360 11....

I Have successfully uploaded a file with the UCCX API's using Postman using the two-step process UPLOAD and save and it works well. However, I have to now convert this into a working VBScript ASP. I have had some success in the fact that on upload I ...

Hi Experts,              Currently we are exploring outbound option campaign api, by this api we're able to create outbound campaign, update campaign, delete campaign by using post man tool . But we're having troubles with import api. We followed cis...

Hi, We have below requirement from customer, how to implement this using UCCE/CVP 11.5.   1. UCCE/CVP will get the dial out number as webservice call, we may develop some application for this. 2. We should dial this number, once connected transfer th...

Is there a way in Intelligence centre to be able to run a cdr report with the number of calls etc where i want to know the specific stats for the same hours during the day (e.g after hours) everyday rather than a 24 hr period. For example   I want to...

Hi,   Does Cisco support the use of Cisco Jabber Team messaging with UCCX for the softphone function?   Thanks, Trad 

Hi   We have deployed UCCX 11.6.2 with Social miner to use Bubble chat, however the bubble chat HTML that we can download from UCCX  calls a Java script in turn and does not contain the User form fields.   We need to set few of the User form  fields ...