Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
UCCE/CVP environment - all agents set to auto-answer but still getting RNA 32767 Not ready code Already been through the guides to ensure CVP, desk setting, UCM is set correctly but all this shouldn't matter because my agents are auto-answer. So h...
We use Pcce for various scripts including an internal service desk. We capture the CLI onto finesse but also need to capture the caller name which is when I view the cvp logs etc. We can not do a DB look up at the moment as we don't have call studio...
Hello Everyone, I have an issue when I change a script parameter through the API, it wont take effect, even the IVR stops, it needs an update in the application in order to be playable, but I dont know how it's done in the API, any suggestion? ...
Hello, I'm still rather new to UCCX and Java. I retrieve some info from a REST call and end up with a currency designator in a string variable. curCode = "EUR" How can I create a Currency variable from this string value? Thanks, Brad
I have an error that keeps coming up when creating a formula in an IF element. I keep getting the error: "Unexpected token: less than" Do you want o ignore this error for now? Here is my formula I'm trying to use which will test to see if the day i...
Hello, i get a "Double" Variable from a SQL Db that i convert to a string in order to split it. but it's impossible to split with the point ( split"." ) . did someone has an idea why is not working with the " . " because it's correctly working with...
HI all, I have uccx 11.5 and its admin page is not loading. I am able to login to admin page but nothing is loading. What could cause this? Please help!
Hi,I need to calculate the busy hour call attempts and average call handle time in a UCCX environment.I know for a UCCE you can simply run a SQL query, but I am having trouble with the UCCX.UCCX version is 8.5.1 Thank you,
Hello, Attempting to run the stock report "Contact Service Queue Activity Report by Interval" in CUIC, it gets stuck on "checking report execution progress", after a long time it finish with the following message: "Unable to execute report even after...
Running the Call Type Historical All Fields report in CUIC for ECE chat interactions, there are some fields that aren't all that intuitive in how they apply to chats. Under Tasks, there is Offered, Assigned from Q and Answered. Offered is understoo...
hello .. After i did Update for Time zone in UCCX .. i got this message ( WARNING: The Unified CCX system is currently using a license that has a grace period of 30 days. You have 28 days remaining. When the grace period ends, the Unified CCX sys...
Hi, There's anyone has a OVA file of Cisco Mediasense? Can you share it to me for lab use only. Thanks
we have Genesys server ( this is for contact center ) iam already done from integration between Cisco and Genesys .... we specific extension for Genesys *contact center* extension is ( 8080 ) ... and it works well ... and this 8080 works also as lo...
If any of our Helpdesk agents are in Not Ready-Break or Not Ready-Lunch status in Cisco Finesse and someone calls their personal line, as soon as their voicemail answers, the Helpdesk agent gets flipped automatically to "Ready" status...this is probl...
Have a requirement that the caller can be either restricted based on the number of times he called, How can i achieve that, can i do DB lookup on TCD for the calls that have called more than 4 times, i dont have any experience playing with the VXML...
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