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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCE/CVP environment - all agents set to auto-answer but still getting RNA 32767 Not ready code

UCCE/CVP environment - all agents set to auto-answer but still getting RNA 32767 Not ready code   Already been through the guides to ensure CVP, desk setting, UCM is set correctly but all this shouldn't matter because my agents are auto-answer.  So h...

makers1977 by Beginner
  • 9 replies
  • 0 Helpful votes

Capturing caller name in script

We use Pcce for various  scripts including an internal service desk. We capture the CLI onto finesse but also need to capture the caller name which is when I view the cvp logs etc. We can not do a DB look up at the moment as we don't have call studio...

iptuser55 by Frequent Contributor
  • 6 replies
  • 0 Helpful votes

Resolved! Set UCCX Currency variable

Hello,   I'm still rather new to UCCX and Java. I retrieve some info from a REST call and end up with a currency designator in a string variable.    curCode = "EUR"   How can I create a Currency variable from this string value?   Thanks,   Brad

Resolved! ICM Formula error

I have an error that keeps coming up when creating a formula in an IF element. I keep getting the error: "Unexpected token: less than" Do you want o ignore this error for now?   Here is my formula I'm trying to use which will test to see if the day i...

Resolved! uccx script cannot split a double variable

Hello, i get a "Double" Variable from a SQL Db that i convert to a string in order to split it. but it's impossible to split with the point ( split"." ) .   did someone has an idea why is not working with the " . " because it's correctly working with...

Hk15 by Beginner
  • 9 replies
  • 0 Helpful votes

Resolved! Reporting Contact Center 11.5 -Unable to execute report even after multiple tries

Hello, Attempting to run the stock report "Contact Service Queue Activity Report by Interval" in CUIC, it gets stuck on "checking report execution progress", after a long time it finish with the following message: "Unable to execute report even after...

UCCX License

hello ..     After i did Update for Time zone in UCCX .. i got this message ( WARNING: The Unified CCX system is currently using a license that has a grace period of 30 days. You have 28 days remaining. When the grace period ends, the Unified CCX sys...

Abood by Beginner
  • 1 replies
  • 0 Helpful votes

Finesse issue with not ready to ready

If any of our Helpdesk agents are in Not Ready-Break or Not Ready-Lunch status in Cisco Finesse and someone calls their personal line, as soon as their voicemail answers, the Helpdesk agent gets flipped automatically to "Ready" status...this is probl...

BSB88 by Beginner
  • 1 replies
  • 0 Helpful votes