Hi All, I am newly working on the Call studio scripts which are already implemented in my environment. I have a question that if I want to now the relation between the scripts created on ICM and Call Studio, Is it possible?I just want to know that w...
Hi all, I configured AQM with trial license in my home lab, but it is not working. It showed "QMLC3000 User licensing is invalid"in ctiservice. Actually, i already applied AQM license to all agents. Is there anyone who can provide some thoughts to fi...
Hi everyone, is there any way to install UCCX Client Agent Desktop (CAD) in virtual Machine (Hyper-V or VMware) while all of our Physicals PC`s cannot install Windows 32Bit and the Recording no working in windwos 64Bit?
Is there a way for agents in Finesse to edit the email subject and/or body in the original message before replying back to the customer? The use case is when customers send in emails with profanity or otherwise offensive language that the agents do n...
Hello,I have a UCCX 11.6 system with multiple CSQs serviced by the same pool of agents.One of the CSQs is a high priority queue and I want any calls queuing in it to be answered before calls in other queues even if they have been waiting longer. In m...
Has anyone successfully performed a LumenVox - UCCX ASR integration?
Hello,I need to enable the ENG Debugs to get detailed MIVR logs. When checking the Trace Configuration for "ENG" in Serviceability, I got confused why there are Debugging, XDebugging1, ... , XDebugging5.Could someone please advise why there are all t...
hello, Is there a configurable logout timeout on Finesse (used with Cisco UCCX) when agents are in not ready state for a certain time? i'm thinking about something similar to ADS settings in UCCE. Thanks and regards.
Dears,I have installed CUIC and created the Data Sources to connect to the ICM Historical and Real Time databases. The Data Sources are online.Then, I have downloaded and imported the ICM stock reports, but when I try to run a report, the list that c...
Hi, I have installed UCCX. i used the domain name as local.com and name LNGI-UCCX. whenever I tried to access the UCCX by putting its IP address in browser it converted http://lngi-uccx.local.com/. each time I was unable to get the access to UCCX.I d...
Hi All We are going to move the Side B UCCX from one location to another location so we are going to shutdownt the Side B box and it will take 2 days to deilver and fix in the rack After starting the Side B UCCX do we need to manually sync the da...
Hello, After a minor upgrade from UCCX 11.6(1) to 11.6.(2) I have an issue about sync of supervisors to CUIC, almost all supervisors are disappear from CUIC supervisor group. I have added manually, but every night, its disappear, also when running th...
Hello everybody My customer has a UCCX 11.5, and when I try generate Contact Service Queue Activity by CSQ Report at weekends periods and filtering some especifics CSQs, a error menssage appears in the browser (Firefox): "a web page is slowing down y...
Hi,I have a question about live data API which should have been available on UCCE 12.x but its not. Is there some roadmap and timeline when this API will be there?? We would like to run parametrized livedata CUIC permalinks reports externally and so ...
Hi All, I'am planning to upgrade my UCCX nodes since there is a bug fix for 11.6 concern is,Is there any Upgrade guides of UCCX from 11.5 to 11.6 ? and also do the upgrade of UCCX from 11.5 to 11.6 impact my CUCM ? Appreciate all of your suggestions....
