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Hi all,   Wonder if  anyone can help.  I have a uccx script that  allows the user to record new prompts.  I can then reference these prompts in a new UCCX script/application.   The new prompts can be heard and work however the default prompts also pl...

hi,   i have a customer how wants to be notified when no agent logged into a queue.  is it possible to do this using a script where it continuously monitors the queue and notify supervisor via email or some sort when no agent available ?  i know i ca...

Hi, In UCCX 10.6 we scheduled reports to be sent by email. Is the HTML the only format which is supported? Is there anyway to have the system to send the reporting in PDF formant? If so, where the configuration is? I don't seem to be able to locate t...

hi, i have a problem on contact center for position in queue where the caller will reach position 1 and waits for more than an hour then the position in queue increases either goes to 5 or 8 etc. how can i fix this problem? any suggestions or ideas o...

Nadesha by Level 1
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UCCX v11.6(2) Outbound Dialer   Hi all. I'm running a predictive/progressive campaign and planning to achieve the following rule. How can this be configured?1. Dial Phone01 -> Result=Busy then the same Phone01 should be dial again after xx interval 2...

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