This topic is a chance to discuss more about the new features in Unified Contact Centre Express 11.0 and what to expect in 11.5. The discussion will be focused around the new features and functionality such as Finesse IPPA, Remote Expert Mobile inte...
Forum Posts
Cisco UCCX/Finesse: 11.6.1 (ES02-24) Mozilla Firefox: 63.0.3 Has anyone had issues with using third-party browser extensions in Finesse? If so, have you resolved them or found workarounds to get them to work? We currently use Antidote, a French lan...
Cisco Finesse 11.6 is giving "Cannot perform Operation: CTI-71" while agent tries to answer a new incoming call on the browser. Had tried logging the same Agent on a CTI desktop, it gives "The requested operation has been rejected, no specific detail...
Hello all! we have implemented Courtesy Call Back on our UCCE environment (ICM 10.5.2 / CVP 11.5). I know the maximum wait time for a CCB call is 90min and this working fine. The issue i'm having it's when CCB is offered to client but client do not c...
Hi all, In my outbound configuration 1. I have created an Outbound layout in Finesse that will be displayed while previewing the record and I'm assigning this in ICM script 2. Once the agent Accepts the call, connects to the customer and connected ...
Hi every one, i am creating customize report on UCCX. but i am cant create on query on UCCX database. Can you help me a query simple ? This is my query but allway fail SELECT first 1000 *FROM db_cra:contactcalldetail; where callednumber = 'XXXX' or ...
I am not able to get report in CUIC 11.5. It says" You do not have any reports/folders" . I am able to login to cuic but no report in stock.
Hello All We have problem when test SSO only side A success but side B failed, after we check on the IDS machine test SSO working only on the publisher but on the subcribber failed. next action we must add Relying Party Trust IdP configuration for ...
Resolved! Error Open ICM Domain Manager 11.6
Hello I have a problem when using a domain manager my deployment type PCCE v 11.6 when access appears an error like this “ LDAP Provider : 00000005: SecErr DSID-03151E07, problem 4003 (INSUFF_ACESS_RIGHTS), data 0” My customers do not giv...
I have a supervisor with a single team. Team includes 3 agents. When supervisor and a three agents are logged into CAD, 2 team members appear in Supervisor desktop but not the third. When a call comes into the main line, the call will successfully...
Hello, We need Cisco recommendation, restrictions and standard when connecting to UCCX informix DB to create a custom report so that it won't impact the ccx environment We Wonder if Cisco documented that any where so that it will be a guide f...
Hello,I need to install a Cisco QM server to an existing solution to replace Cisco MediaSense.Agents configured in the UCCX use accounts that are configured locally in the CUCM, and people (évaluator) who listen to the records use accounts that are s...
HI every one, i have a isue when use ucccx 11.6 es02 but agent cant see gadget on chrome version 70.x and dont show number dialed by outbound campaing preview. Please help me check this Thanks
Our ucce is based in the UK but is used globally and so have gmt plus European time differences We have the normal admin scripts for ToD and day of week checks per scripts At the moment the day of week check using a variable euro(weekday) ==1 ||e...
Hi, I currently have a production environment running Finesse 11. I also have a LAB environment where I would like to put Finesse 11 into. Could I possibly take a snapshot of our production servers and create LAB ones with those images and with...
