Hi all, Wonder if anyone can help. I have a uccx script that allows the user to record new prompts. I can then reference these prompts in a new UCCX script/application. The new prompts can be heard and work however the default prompts also pl...
Hi all, Wonder if anyone can help. I have a uccx script that allows the user to record new prompts. I can then reference these prompts in a new UCCX script/application. The new prompts can be heard and work however the default prompts also pl...
When running a simple “Upload Document” step the step just hangs. It doesn’t fail, just stays there. Same thing when I try to do an Upload Prompt step. This happens when not in debug mode also. I had this issue last month on the same system and a r...
I have a queue that due to some business decisions is being overloaded. In order to alleviate this overload, our parent organization has offered to supplement our staff however they lie outside our phone system. I have a PSTN number that goes directl...
Greetings. I want to configure the wrap-up mode so that it stays static when the agent ends a call, but when I choose the communication closing code, it becomes available automatically , there is something that I need to change to configure this?. I ...
Hello All, I have a customer who heavily uses administration client for agent creation and reskilling, and this client is installed on a VM that the supervisors access it remotly, as the contact center is growing and there is now multiple teams they ...
I have checked my AW router log viewer and found there is a number of message like "No Default label avaiable for dailed number xxxx"I didn't apply any default label settings in the dailed number and wonder why where will be so many default label is ...
Hello everyone, Is it possible to interrupt UCCX from ringing all available agents in a queue or an alternative way to create a script where for example only the first 3 agents out of 10 logged in and in ready state are rung? Regards, Hunor
hi, i have a customer how wants to be notified when no agent logged into a queue. is it possible to do this using a script where it continuously monitors the queue and notify supervisor via email or some sort when no agent available ? i know i ca...
Hi, In UCCX 10.6 we scheduled reports to be sent by email. Is the HTML the only format which is supported? Is there anyway to have the system to send the reporting in PDF formant? If so, where the configuration is? I don't seem to be able to locate t...
Hello, I have a new customer for whom I am developing a management portal for CCX that allows them to modify config data including opening hours, holidays, emergency states, forwarding, menu options etc. As they have CCX Premiim I have decided to use...
I was wondering if anyone knows of any residual affects by changing the competency's of the queue on a daily basis? What we began to do, to limit the amount of times we are moving agents skills manually, is add all the skills an agent is trained in ...
hi, i have a problem on contact center for position in queue where the caller will reach position 1 and waits for more than an hour then the position in queue increases either goes to 5 or 8 etc. how can i fix this problem? any suggestions or ideas o...
Hello Expert, Please help me solve this issue. I have deployed CCX 11.6 but Cisco Finesse is not showing agent statistics and history. when i click on either statistics or history tab, i have " Loading Report..." and the page stay blank. This is my f...
UCCX v11.6(2) Outbound Dialer Hi all. I'm running a predictive/progressive campaign and planning to achieve the following rule. How can this be configured?1. Dial Phone01 -> Result=Busy then the same Phone01 should be dial again after xx interval 2...
Hi, Whenever someone calling from PSTN to our number, it getting disconnected after being connected for a second, no IVR is being played. It was working fine before a day, i dont know what went wrong in a day. MIVR logs are attached. Calling number...
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