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Hey all.   We recently upgraded UCCX from 8.6 to 11, and so we no longer need a Unified Reporting server. However, members of the team that use UCCX would like to keep the old reporting data in case they want to make a report of year-by-year trends i...

We have agents on UCCX System version: 10.6.1.11003-29 using Finesse. There is a workflow which is set to activate upon 'When a Call ends'. This workflow functions just fine except I am getting reports that it will activate when the agent puts the ca...

dannoofWI by Beginner
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Helo guys   I want to know what licenses do I need to orden for a new UCCX.   I have read that UCCX can be orden only in Premiun or Standard Model because Standard is EoL, but do i need to orden and pay licenses for Concurrent Users or Named users? a...

Hello, I faced this problem during using CCX Script Editor. I found this post:  Can not save script https://supportforums.cisco.com/discussion/11813876/can-not-save-script but I didn't find the answer there. Really, I have no issue with UCCX 8.6, bu...

Hello. One of our clients have UCCX deployed and am requested to have below task to finalize the project. They saw the information about the Cisco Unified Contact Center Express and I would like to know the below points can be achieved with UCCX.   1...

abdallahm by Beginner
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Dears, This is the first time I implement Skill Based Routing and I need to make sure I got the concept right. We have 3 agents, 2 Skills and 2 CSQs as follows:SkillsSkill_1: EnglishAndArabicSkill_2: French CSQsCSQ_1: EnglishAndArabic_CSQCSQ_2: Frenc...

ln33147 by Enthusiast
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HI, I have uccx 11.5 with softphone (Jabber) for agents. Can Agents forward calls to External Number(Mobile number) from jabber. In desktop jabber , there is option to forward call to external number. My UCCX is integrated with CUCM and for ip Teleph...

Sonam by Beginner
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Hello Guys, I have a unified contact center express lab with CUCM 11.5 CCX 11.6 CUC 11.5 IM&P 11.5 i have configured a trigger 5000 to direct the call to agents internally so how can i make  a call from outside (GSM) to the trigger ? i have Portech V...

m.sabir71 by Beginner
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