Contact Center

Finesse vpn-less

we have a customer requirement in a ucce contact center version 11.5 and finesse 11.5 that they would like to login from their mobile as most of the time they would be driving between different sites and they still need to receive calls even if they ...

Resolved! UCCX How to set variable to match selected digit in DNIS (or other Get Call Contact Info result)?

Hey gang, I'm looking for a way to set the value of a variable to match a specific digit of "Original Called Number" as returned by the Get Call Contact Info step. It's pretty easy to set the variable to match the whole thing of course, but what i...

Problem with old version of CUIC CCX

Hi community, I have a problem when triyng to use old interface on CUIC (blue screen), as you may know CUIC has a new reporting interface and works with no problem, but I need to use the another to edit some reports and panels, with new interface I...

How to trick DNS setting when CCX pre-installation?

Hello,I install CCX ver.10.5 but DNS setting is problem.currently, DNS server is nothing and stop to install in the DNS setup on CCX. Of course, I know that DNS setting is mandatory.Please let me know how to trick DNS setting when CCX installation wi...

CCX 11.6(1) compatible with Social Miner 11.6(2)

We have CCX 11.6(1) in production and Social Miner 11.6(1) just being used for testing right now. We are going to roll out Social Miner but there were some vulnerabilities identified and Social Miner 11.6(2) is supposed to have some of those vulnerab...

Finesse Issue

Hello, I got an issue with finesse with one of our customer. UCCX Ver : 10.5 No changes done on the Network or in the UCCX server component but when the agent put the finesse to Ready to Not ready or vice versa they get an error "Cannot communicate w...

Mitel VOIP System Appears to Drop Calls on Cisco Web-Ex

Hello Everyone! We have a Mitel Phone system using SIP with a conference room phone. We are trying to get to the root cause of calls dropping a Web-Ex session after 30 - 40 minutes. For example, I used my cell phone to join a Web-Ex session and 40 ...

UCCX Upgrade + New CUCM cluster introduction.

Hi team, Got a question and am confused. Customer planned to upgrade UCCX Cluster. UCCX users are integrated with CUCM Cluster (1PUB + 4SUB). CUCM cluster is managed by difft vendor. Customer suggests to install new CUCM cluster and integrate with ...

Resolved! ECE Feature Questions

Hello, I would like to know if ECE 11.6 can achieve the following: - Can a search be saved (In EIM when a user conducts a search, the search can be saved). But in looking at ECE 11.6 (ES5), i am unable to find this functionality there. Is this some...

Resolved! dCloud UCCX outbound dialer

Hello Community, Has anyone had success using dCloud to demo UCCX outbound IVR campaigns? I cannot get CCX to recognize that the call is connected. I believe the SIP configuration in CCX is incorrect. I had to point it to CUCM just to get my ...

UCCX 11.6 integration with CRM

Hello, Has anyone successfully written data from UCCX into Hubspot via API? If anyone could point me in the right direction, it would be greatly appreciated. Thanks, Glenn

Resolved! Get digit string failing to extract value from send digit string

I used send digit string under successful branch of place call in my original script. In the second script that i use to keep the call alive until an agent answers, I set up a get digit string to collect the priority tied with the call in the origina...