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Caller setups a CCB and is not getting called back. When looking at the logs, it states CCB is dropped due to timeout exceeds 5000. The wait times are very long as well, sometimes more than an hour. are there any timeout adjustments I can do outside ...

Hi,I'm currently running CUCM/UCCX System version: 11.5.1.11001-34.Today our Wallboard doesn't show current data. Also I'm unable to generate historical report for today.Went to RTMT and found cirtical alert Module Name : HISTORICAL_REPORTING_MANAGER...

Hi All,I have written customized code to interact with webservice. If i use direct webservice url i am not facing any issue but if i use load balancing url i am getting ther error "java.security.cert.certificateException: No name matching" Thanks

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Hello,I had a request to modify one of our call script so that it will check to see if an agent is in certain not ready status. Is this something that can be done in UCCX 11.0?Currently the script will check to see if there are any agents logged in. ...

Hello everyone, We are using cisco Finesse with MS Exchange, the integration work fine and the emails are queued to logged agent correctly,Our customer need to print email from the Finesse interface ? How can we deal with this request ? Do we have to...

Hi,I got the following error Whenever I tried to add the trigger in  Cisco Script Application. Failed to create the CTI Route Point and corresponding Line on Cisco Unified CM.   BRAbdulkarim   

Hello Everyone. We have a UCCX that forwards a call to a non Cisco system. I would like to know if it is possible for the original calling number from the UCCX to be passed to it. Right now, the caller ID that is shown on this system is the original ...

We have a number of admin scripts with have a series of if statements where we check a number of  dates within the same if statement using "or" and then set a variableiExample if 1/5/2019 or 2/5/2019 or 15/08/2019 etc and if current date match then s...

Hi. In a transition from CAD to Finesse, I have no way to see which agent that still uses CAD.  Are there some log that I could look in, that will give me an indication, if there's any agent left on CAD?

UCCX 10.6 I would like to populate a custom variable, for reporting, for each time a call is presented to an agent and not answered.  Unfortunately, there does not appear to be a location in the script to populate this.  When the call is presented, i...