Sir / Madam, Do we have CUIC report templates for eGain14? If yes, please share the templates or share the links to download. Thanks, Velan Krishnan
Forum Posts
Resolved! Email and chat reporting in CUIC
In the Enterprise Chat and Email Administrator’sGuide to Reports Console, Release 11.5(1) it says the reporting is also available via CUIC. Under Stock Reports I do not see any reporting options for Email or Chat. Also, is it possible to do Chat an...
Hello. I am trying to see where you would configure Finesse to go in the Not Ready state when the Agent makes or receives a call on their Non-ACD line. I see a lot of mentions about it in the design guide and of course there is CSCur16315, in partic...
Hi Guys, I am hoping that someone can help me on it. One of my clients would like to have the one feature which was available in Cisco supervisor desktop when they move to new Cisco Finesse. The CSD feature where the supervisor can get the live call...
I normally configure a single attribute Awithin PQ 1 I then have a queuing part of the script - MOH, Wait announcement etc then after some more MOH and Announcements I then overflow to another PQ2 with attribute B. I also use the requery option of th...
Hi, Based on documentation found in Cisco Finesse Web Services Developer Guide Release 11.6(1), Task Routing APIs / Media / Media - Change Agent to Routable/Not Routable section: "The agent's mode is set to routable automatically when the agent signs...
Hi all, cuic 11.6 , ucce 11.5 Is there any report that shows the list of calling number?
I have remote support persons in another country who need to call my end users to support. Problem is that their telco does not support call masking, so my users would not answer their calls. I am trying to be the middle man to mask calls for them so...
Resolved! AA and IVR on UCCX
Hello all, I am trying to move the date/time of day logic from CUC to UCCX, because I believe UCCX is more flexible and scalable. UCCX is used by only one department with around 10 users, while all the other group calls are managed by CUCM and Hunt G...
Hi, I am new to Finesse and have been asked to setup some Supervisors. This I have done and they can manage their teams, but there are two real time reports on their supervisor desktop and it says they do not have permission to them. Where do I give ...
Hi, Can anyone give a simple example of checking if a variable string contains only numbers (for UCCX Script editor)? I was unable to get "isNumeric" to work. Gerry
Hello Team, I have make changes in CUCM >> End user and same updated name is reflecting in supervisor finese monitoring tool but its not reflecting in Historical report .In report still we are getting OLD names . Can any one has solution for this . T...
Resolved! exit_opc & exit_router
Hi, Can someone explains me exit_opc and exit_router. What it actually does. Regards, Bharath M
Resolved! HTTPS Make REST Call from IP IVR
Hi, I need to call third party URL (FQDN based) using Make Rest Call node in CCX Editor. I am trying to achieve this by - 1. Make an entry in the /etc/hosts file on UCCX server for domain, IP mapping. 2. Installing the certificate ( using UCCX Adm...
Resolved! UCCX Subscriber Installation Time
Hello everyone. It's my first time rebuild a UCCX Subscriber. How long does it usually take from adding the second node, installation process, etc? Thank you!
