Users are getting error when trying to log into reports. They are getting "All available connections to database server are in use by other client machines. Please try again later and check the log file for error 5054" and 'SQL Command Failed. Co...
Forum Posts
Hello all, A bit stuck on a UCCX scripting puzzle. We have 3 teams one in the US, one in India, one in London. Each team has 2 employees. Everyone works the same hours 8am to 5pm Monday through Friday in their own respective time zones. And for t...
I keep seeing some similar errors in the CVP error logs below; 432558: 10.107.47.55: Sep 21 2017 11:12:43.332 -0400: %CVP_10_5_SIP-3-SIP_CALL_ERROR: CALLGUID = FB9F8880000100000005149C652F6B0A LEGID = D2A7000B-9E1511E7-A141A946-5271DF8F - [INBOUND] -...
I have a script where I want to use a queue loop and have it loop 3 times before going to closed and cannot get this counter to work. Any suggestions?
Hi everyone, I have a CUCM 9.1.2 and UCCX 10.5, using Code G-729 for both of them because calls in from NGN I'm trying to use best practises creating a script and adding MoH in ICD caller in queue, the problem is there is not completely sound between...
I have this strange issue and I'm not sure what the cause is. So the Unified CM Telephony service keeps dying and taking down CCX with it. I have a trigger (1910), that works fine. After a random amount of time a 1910 directory number shows up in CUC...
Resolved! CCX Informix locale mismatch error
Hi all! I'm trying to connect to the CCX Database Informix with a .NET program, but I'm receiving this error when I try to open the connection: [Informix][Informix ODBC Driver][Informix]Database locale information mismatch. This is my connection ...
Hello experts I a little knowledge in the scripting so if anyone can help with the builtin script Scenario is, have 5 agents call center with working timings from 9 to 6. When the call comes during working hrs it will play welcome prompt and thn...
I am running canned reports in CUIC (System version: 11.6.1.10000-51) Our call center supervisors (they have rights to the reports, and are supervisor users) cannot see data for users that are disabled (no longer synchronized with UCCX via CUCM) . ...
Any document where I can refer configuration for Stand Alone AD for UCCE 11.5 version?
Hi After UCCX upgrade from 10.6 to 11.6(2) wallboard (HTTP trigger) will not show in Chrome, it only shows the HTML as text in the browser, it works fine in Firefox and IE. I asked a webdevolper about the problem and he was saying that the problem...
Resolved! UCCX 11.5 Session data issue
Hello, I've seen a number of questions related to this but thought I would try to get some clarification. I have a script that front ends all my other scripts and does database dips to pull data from a couple of databases. I store this data int...
I am looking to see what is the best way to enable our Service Center to be able to have a desk phone in the Office and use that to login into Finesse. But also have the ability to log in from home on a CIPC. We have setup the ACD line on the Desk Ph...
Hi everybody, I have created a new 'Call Variables Layout' in Finesse AdministrationBut no idea how to apply it to Agent's Desktop layoutAll agents are still using 'Default Layout' Does anybody can help Thanks in advance Sam
How would I go about getting call count from SQL without using call types over a duration of let's say a few months time? I know that Skill_Group_Interval table or something like that has this information but not throughout the whole duration of the...
