All I have a users who started seeing agents across multiple departments for their Summary Report in Finesse after being given access to pull reports from CUIC. Where do I go to limit their views? Thanks in advance!!!
Is it possible to get report for calls in daily interval, let say I need weekly report clarity to me in this week per day how many total calls received?I can see interval per 30 or 60 minutes
Hi,
When a call arrives to an agent, they get an audible 'ping' and then either a whisper message.
Where is the notification generated from and can it be deactivated? Some users are reporting not hearing the notification on every call.
What attribut...
We have 48 agents that answer the phone in 9 different queues. We would like to add 4 more queues but our admin folks tell us this is not possible. Is there a limit of how many queues Cisco Finesse can support?
Hello,
In UCCX 12.5 in cisco finess if agents google chrome is open but agent is working in another chrome tab then after sometime agent status goes from ready to not ready state. Agent should not go to not ready state...How can i fix it?
Good night!
today i had a problem at the end, he presented a screen that reported the following error below.
Cisco FinesseOut of ServiceThis Finesse Server is currently out of service. For more information, contact your administrator.
and with that...
Hi,It's on the UCCX 12.5 sandbox. Last night the service went well - the agent desktop, the notification service and the Finesse REST API all worked. But this morning they all out of service:Whenever I clicked "https://hq-uccx.abc.inc:8445/desktop", ...
Hi,We are trying to login Finesse Desktop Agent and received the Error message as "Device not accessible. Contact your administrator"The features below are already available :1.CIPC is logged in2.Unified CM Telephony Subsystem is IN SERVICE3. CTI PO...
Hi,
Is it possible to find out in CCX 12.5 who has terminated a call an agent or a calling party? I want to catch this in a script and send this information via REST API to external server.
Trying to use UCCX Script Editor Web Launcher (from UCCX 12.5.1.SU2), with Java version "1.8.0_391". Using Java Web Start to run the jnlp file, the UCCX Editor login screen pops up, login was successful. But after that no editor pane shows up and no ...
Hijust wanting to validate from WxCalling/CC experts if what I am thinking is possibleI have a CUBE doing encrypted calls (sRTP) to Teams phone system via Direct routing and will be trunked to Webex Calling/CC. Currently we have more than 100 DID ran...
I tried to install Live Data as standalone server & did the all integration followed by cisco docs, But Live Data server is not able to make TIP connection with Router & PG which is causing failure of Livedata datasource on CUIC. I follow below test ...
How to populate/pass the microapp.uui and send that out to another ACD (Genesys) and have them receive this data in the ISDN UUI field.Any detailed set by step is really appreciated like How to set in ICM/CVP, Setting in UUI fields?
Hi,Has anyone gotten VVB 12.6.1 to work with Google Speech to text or the Dialogflow Intent element?I have it working with the Dialogflow element, but it fails for Transcription and DF Intent. They're coming back with null pointer exceptions on the V...
