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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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UCCX Finesse call waiting

UCCX 10.6.1 su3 - Agents in a couple different applications notice Calls Waiting when there are agents available and Ready. The call waiting does not appear in other agents display or the supervisor display. Time in queue continues to increment and i...

dannoofWI by Beginner
  • 14 replies
  • 0 Helpful votes

UCCX XML for Emergency Closure

I am trying to create a script that will allow my user base to set emergency weather closures based on location.  This particular customer has six locations which I am trying to manage on one XML.  I keep running in to errors with the XML upload and ...

Resolved! UCCE - Precision Queue Consider If

Hello -   I'm looking to find out of there is a way in the consider if to have multiple expressions evaluated?   Here is what I was trying to accomplish: (PQStep.ITSC.1.RouterAgentsLoggedIn > 2)&&(PQ.ITSC.CallsQNow > 1) So agents available for that s...

RONA requery -how many times

My understanding is that If a call is rona, the requery status is set to 3 other values 0-5 are other reasons If the same call is rona many times does the status still at 3, I thought it did and you need say a loop counter to show this  the loop but ...

iptuser55 by Frequent Contributor
  • 3 replies
  • 0 Helpful votes

Where did the agent go?

UCCX / Finesse 11.6 Occasionally a logged in agent that is in Not-Ready, will disappear from all supervisor desktops. Then, just as mysteriously, they will reappear. Thus far I have seen this with only 1 agent. Is this a CUCM configuration issue?   J...

jbushong2 by Beginner
  • 4 replies
  • 0 Helpful votes