Hello everybody, I'm dealing with a login issue using the subscriber UCCX ( Fortunately). when I shut down the primary server, the secondary has this issue, none can access finesse or login and shows the screen shot attached Tried to reboot di...
Forum Posts
Resolved! UCCX Scripting E-Mail Step
Hello All, I am trying to create an e-mail notification to a specific group of Admins when there are no agents in a queue. I was able to get this working without any issues. However they are asking if it is possible to add the name of the CSQ into th...
Hello All, UCCX: 10.6(1) *Using Supervisor Desktop, not Finesse... We left our Main CSQ's Agents in the Default Team, and then created a couple other Teams for some of our smaller CSQs, that have a different set of Agents assigned to each of thos...
Hi Experts I'm trying to trigger an Application within a Script. Script A is Triggering Script B Strict A has Play Prompts and Script B also having Play Prompts. But When I'm Playing a Media in Script B its giving an error as below. I belie...
I'm wondering if anyone has been through the Context Service Deregistration process in OAMP for CVP [v11.6(1) for CVP and Ops]? The reason I ask is that the docs indicate that going through the Deregister button in OAMP should bring up the "Enable ...
Resolved! SSO for CUIC 11.6 Enablement
I am wondering what secret sauce anyone has for enabling SSO Users in CUIC 11.6. I am doing a fresh install. SSO for Finesse is working 100% AOK; I can login with SSO Creds all day long. My IDS (Co-resident CUIC, LD, IDS) also reports in Test tha...
Has anyone figured out a way to create a live report from Enterprise Variables? I have created a custom call variable report for a Supervisor Gadget, it shows the results of a survey, plus details of the call. The issue is the time delay, since ...
Hi People, I would like to apologize for the lame language I would probably be using, I am not someone who is dealing with such products very often and do know the exact terms. I am working for the customer service of a company and for our VoIP w...
Hello, I have created an external VXML 2.0 application that is called from a UCCX script. The applications sends a record request to UCCX 11.6 using a 29xx voice gateway. I wish the recorded audio to be returned to my web server for further processi...
We have a group of agents that belong to five queues. Each agent has varying skills in each queue. The agents want to know what queue a call is coming from when presented. Is there something in Finesse or on the phone itself that will allow this func...
Hi All, I have ip telephony (cucm 11.5) . how do I configure to make sure calls can be landed to troll free numbers. is it possible to call troll free numbers from ip phone or jabber? Please help..
Hi All, After upgrade UCCE 11.0 (3) to 11.5(1) with ES19 we are not able to login Web setup. All other logins and system services are fine. Please advise if any ES or MR can fix this issue. Note: UCCE 11.0(1) we faced same issue later we applied ...
Currently, One of our customer is running CCX Enhanced 10.X with 5 seat agent license.We would like to upgrade to Latest CCX Premium 11.X/12.X(As of today only 11.6 is available). But I could not find this specific upgrade ENH 10.X to PRE 11.X under ...
Hello Experts Finesse webpage showing out of service post DC maintenance reboot activity in our Lab environment. Verified Finesse services are up and running and cross checked CTISVR status on Agent PG is active and also ran Procmon utility --> run...
Resolved! Units for Expected Wait Time in UCCX
What are the units of Expected Wait Time in Cisco Unified Contact Center Express?The Help documentation has no units mentioned for Expected Wait Time where as the Current Wait Duration has seconds mentioned as units.Since the Expected Wait Time is a ...
