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disable uccx cluster HA

Client need temporary breaking the UCCX v9 cluster HA to finish the DRS backup, and re-associate HA again, as need getting the database DRS backup first before rebooting the UCCX cluster servers. what is the better process without re-installing the u...

Resolved! UCCX 9.0.2 - Post Call Customer Satisfaction Survey

Has anyone ever built a script in UCCX to handle a post call customer satisfaction survey where the user would hear a question and then press 1 for yes, 2 for no, or weigh the service on a scale from 1 - 5? I am sure something like this is very feas...

How do I edit icd.aef?

I am running UCCX 10.6. There are a number of scripts that I am able to edit by going to the Script Management page and clicking on the icon beside the script name on this page. It then opens the Cisco Unified CCX Editor. However one my application...

Finesse, my Agent state in color and big

Hi all, we have UCCX10.6 and are migrating to finesse. Agents complain that it is hard to see the own status. My idea is to show the status of the logged in agent in a CUIC live data report, with a bold green bar for ready, with a bold red bar fo...

UCCE 11.6 team delete track

Hello, We found that someone has deleted Team from ICM 11.6, is it possible to track which user deleted the team ? Best regards, Vinod

UCCX script to record and combine multiple prompts

I'm looking for a UCCX script that will record and combine several different prompts into 1 wav file. The wav file will then be emailed. It would be an automated voice verification system that the customer uses to acknowledge the completion of the ...

Resolved! 8000 row limit CUIC

Hi, I'm aware of the 8000 row limit and wanted to understand in details the workaround, I'm also aware of different approaches given a "case study" which are basically about making a bunch of reports and scheduling them. 1. if I got database access...

Using Cisco CCX script to Read from plain text file.

Hello friends, Am not a developer, am network admin who admins the call center of my company. recently I had to add public vacations in the script.aef file, which by time became a headache to modify this script to contain the new mo...

Resolved! eGain and UCCE Routing

I have eGain integrated with UCCE and UCCE does the routing. Iam facing problem with Email, that is emails are send to UCCE queue properly and it is routing to eGain exception queue after 4 hours when no agents available. I have set the wait time on ...

Manual voicemail drop

Hey all, We're looking for a solution for our agents who will be using CCX 11.6 and UC + CM 11.5. What they're trying to do is as they make a call, if the voicemail picks up, they'd like to pick one of let's say 3-5 pre-recorded messages to be deli...

Resolved! UCCX CallBack Script-How to Populate the "confirm the callbacknumber" Prompt in BaselineAdvQueuing.aef

I've had success passing the caller ID and can populate that into "callbackNumber" and "callbackNumberEntered" variables. What I want to do is have the combined prompt of "pYouEntered", "pCallbackNumber" and "pConfirmation" read out the callerID of...

Access To Calling Number From Uccx To Jabber Custom Tab

Hello, anyone knows how i can access to the calling number (not cti port number) in a custom tab in cisco jabber? i'm using the OnTelephonyConversationStateChanged function in a custom tab to get call information like described in this documentatio...

API to create UCCE ICM Script for call routing

Hi, Is there any API available to create UCCE ICM script via an API? use case: IVR call flow being developed in CVP and deployed in CVP Server. In Cisco, ICM side a new ICM script being created with necessary data assigned for call routing. Is ther...

CUIC Scheduling is not working

Hi Experts,I am facing in cuic setup that the scheduled reportes are not functioning on scheduled time. It was working for last 2 months and it suddenly stop working from day before yesterday. i have reset the schedule and didnt get any scheduled rep...