Dear , i need your support to create post call survey on cisco uccxmy version is 12.5i need to know all configuration related to post call survey on UCCX and Voice Getaway Thanks
Hi ,I just have only one PQ in the ICM script.I want to put a condition like if EWT more than 8 min call should go play some audio.can anyone help me with that.
Hi,
I have upgraded from 12.5.1SU1 to 12.5.1SU3, I do have premium licenses on SU1 now SU3 prompting for classic licenses or smart licensing. When I choose classic licensing nothing happens the pages just sits there. I would have thought that the lic...
hi all,Id like to verify if Finesse CCX failover behavior is correct, and working as it should be as designed.UCCX version 12.5I have my 2box of UCCX clustered for HA failover.UCCX Pub (Primary node)UCCX Sub (Secondary node)All our agents have bookma...
We have a customer who has a PBX system that they want to integrate with our system. They want the user to be able to call and receive a video of the agent.1/ If the calls don't through UCCX system(only CUCM) : External -> Cisco Voice Gateway -> Rout...
Hi All, The ICM Rogger Side B restarts every time when it is supposed to be active, and while analyzing the logs, what we can find is "Connectivity with a duplexed partner has been lost due to a failure of the private network, or duplexed partner is ...
I am trying to integrate uccx 12.5 with cucm 10.5, In cucm i have created axluser with Standard AXL API user access and super user access. I have logged in to the appadmin page when i gave cucm ip , axl user credentials for integration i get the erro...
We are having the HIPCC infrastructure with the followingipcc hosted 7.0cvp 3.1ccm 4.1cti 7.0recently customer wanted to have auto answer feature, so we enabled through the agent desktop settings, but customer wanted to know atleast one or two comple...
How does your company handle deleting ECE agents who have open activities or cases? I have agents I need to delete, but cannot until I address the open activities or cases assigned to the agent. I created a workflow for transferring an agent's acti...
I have a customer that has both an 11.x and 12.x CCE instance. We finally got everyone off the 11.x, but we don't want to get rid of the data just yet. My thinking is to leave a single AW/HDS behind and add a data source to the 12.x CUIC. However, wh...
Hello, we at our customer are considering get user data from uccx apps and store it into custom variables, which are easy to extract later on CUIC reports. For instance calling number and National Identity ID. Our question is, if at any given time, a...
Hi,
I have a UCCX 12.5 system and want to write Custom Variables to CUIC for calls that are terminated during the initial IVR/Menu or whilst queuing for an agent.
I have set an On Exception (ContactInactiveException) step which goes to a label which ...
I'm trying to do an architecture review of a design where the ECE Web Server is in a DMZ and I'm unable to find the answer to some pretty basic questions.
1. We have a request for inbound from any address on the Internet to the ECE Web Server on T...
We have database in which we have Name, Phone Number and VIP status, which we are currently using to query in our UCCX script via XML query.I am trying to figure out a way to do the same in WebExCC using http request.HTTP Request Activity Settings:ht...
Hi, I've been working on a side project and have developed a tool that can generate a flow chart diagram out of a UCCX script. The diagrams are in SVG format which can be downloaded and be embedded within a word document. I use it for documentation p...
