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Hi all,   I have a requirement to move agents into After Call Work (ACW) at the end of each outbound campaign call regardless of the result of the call. Currently agents will only move into ACW if the outbound call result is successful / connected an...

Hi All   Thanks in advance !!!   Could someone please tell me some third party applications for Reporting, Monitoring, Administration, Database etc for UCCE ?   e.g. CRM, SalesForce etc

Hello,   One of our customers wants to configure ANI based VIP calls, however, the customer number lists have approximately 100 contacts.   Is there any possible way to do this?

Hey Guys. Our supervisors have asked that I give them a view within a Finesse gadget that will show Average Wait Duration since midnight. What I've done is simply customized the stock Voice CSQ Summary Report that shows by default in Finesse. I've ad...

Hi Guys CCX 11 fully integrated and working with CUCM 12 , user configuration shows up CUCM Users tools/user managment/agent capabilities view shows my 10 Agents , but in Team Configuration/resources Assigned to others team shows empty , no agents Ap...

As part of our migration plan from CAD to finesse we are trying to replicate a call end action. In CAD, when a call ends we pass the CALL_START_TIME and CALL_END_TIME  as per the screen shot FIGURE A attached, the problem we have, there is no option ...

Guys, I just wanted to pick your brains on the most cost effective way to get a home lab going with UCCE. Considering the amount of applications that I need to install, I do know that I will need a beefy server, but what would you all recommend. Sec...

I have been observing an issue with CVP Call Server IVR latency, which is the average amount of time in milliseconds it takes the IVR Service to process a New Call or Call Result Request. The call latency starts at about 30 ms, builds up to 600 ms ov...

Hello everybody !   One of my customer is experimenting bad times with UCCX (version 10.0.1.10000-56).   I don't see why, but each service is restarting once by hour (minimum). The only thing I see is in cisco syslog I collected from RTMT : %UC_SERVI...

Hello, we can use NIC teaming (UCS-C series servers for example) for failover Public and Private networks, the question is can we use NIC's with load balacing or it is not supported? In design guide only failover nic's described.