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hello     i need help after i got new license from Cisco ( Re-Host )  .. in UCCX   IVR port was x2  now it's 0 ...   Package: Cisco Unified CCX Standard Total IVR Port(s): 0 High Availability : Disabled Cisco Unified CCX Maximum Agents: 400     so i ...

Abood by Level 1
  • 1 replies
  • 0 Helpful votes

Hi,   I tried to add DB source to UCCX 11.6 using MS SQL 2017. I used jTDS 1.2.5/1/31 but no luck.   Does anyone have expirience about adding MS SQL 2017 to UCCX?   Thanks,  

mayjin by Cisco Employee
  • 2 replies
  • 0 Helpful votes

Hi All,   I'm looking for opinions about Unit and Integration Testing / DevOps lifecycle for custom/3rd Party Finesse Gadget development.   I've seen hints in several posts that a combination of Javascript Testing frameworks like QUnit and various In...

Hello Experts, I have integraded the SocialMinter with UCCX 10.6. I believe all the configuration are completed correctely but the agent status for chat and email is grayed out and shows Not ready for chat and email. Please see the attached screensho...

When agents are typing a response to an email in Finesse, if a call comes in, how can I immediately stop any further typing in the application and take the call?   Thank You, Joey Touchet

jtouchet by Level 1
  • 6 replies
  • 0 Helpful votes

I just enter collaboration world for about 4 months and my end user assign me with challenging request : uccx script. So i've done several subktask from this request but i stuck in one thing : how to make a prompt from unanswered phone. Here is the l...


Hi folks, I've installed UCCE 11 Setup in a separate domain. Does any one have faced this Error " The Finesse server is currently out of Service. Team Resource Management can only be performed when it is in service" under Finesse administrator Team ...

Hello everyone, Our curent UCCX and SocilaMiner version is 10.6 and planning to move to 11.6. The exchange server is 2010. My question is; would SocialMiner 11.6 work with exchange 10.6 or we need to move to 2013 or 2016?   Thanks,   MK

Hi Expert,   We have deployed CCX 11.6 and we have 80 premium seats but noticed that the total number of ports is only 100. I read from the guide that the IVR ports should be x 2 of the seats if it is on premium.   It this normal on version 11.6 or ...

Resolved! ICD Script

Hi Everyone I downloaded the Getting Started with Scripts manual and I'm trying to teach my self how to make scripts. I followed the steps for the first script which is called icd.aef and all of my steps are correct but when I play the script I can o...

Hey Guys,   Is it possible to send an event to an external ACD in ICM?? trying to send an event, letting it know the call is in queue.   Call flow; inbound in cucm from a sip trunk to Aspect UIP... call comes in on sip trunk, hits CTI rp, which then ...