Contact Center

Hello All, I have uccx 11.5 and two of my self signed certificates are expired now and there is no option to regenerate it. I tried from cli with command " set cert regen " It showns following: WARNING: This operation will overwrite any CA signed cer...

Can this be done per Supervisor based on queue statistics, such as a call standing in hold for inordinate amount of time? I ask because a manager sent me an email regarding a call which was on hold in queue for 20 mins last night. He received an emai...

Dear All,I would like to get your help, advice, on removing List of Contact part from Cisco Finesse Make New Call Option. I have attached a screenshot for that. Would like to keep dial-Pad only and Cursor should highlight on Dail Pad.I am looking for...

We are in the process of migrating from CVP 9.0 using VXML Gateways on 3925E routers to CVP 11.6 using VVB 11.6 virtual machines.  We are using the same F5 load balancers for distributing HTTP requests for both VXML and media (WAV files) in both envi...

We run version 10.6, where CSQ are set FIFO, Least skilled by Weight.   Highest priority skills/CSQs have Skill 1/2, Weight 1. Normal priority have Skill 5, Weight 1. Minimum competence level is set to 1 for highest priority, and 2 for the rest.   Wh...

Hi, I cant get CCX E-Mail CSQ working-I get error:   "Mail Server Configuration Errors IMAP Host Name or Port does not match. Check the settings in Mail Server Configuration page"   DNS is fully resolvable for all servers (forward and reverse). I've ...

Hi every one I want change music on hold when have incoming from uccx to agent. But i cant change. i have trying to change but not ok. Please help me plz. i have been try change music on hold on Device, CTI route point, DN, and call control group but...

UCCX System version: 10.0.1.10000-56 Keep getting the error about characters not allowed when uploading a .wav or .zip file "Special characters like &, %, :, *, ?, ", <, >, |, ' are not allowed in File Name. Please try again" I have tried Firefox v...

Hi, I have uccx 11.5. Cuic reporting was working just fine about a month ago for more than a year. Now historical reporting is not working but live reporting in cuic is still working. It took me so long to figure out the reason .. please help!!

Hello everyone,   I have a cluster of base servers and a cluster of recording servers. My recording server generates the media files and i can see them in the temp directory and also via the GUI.   However, when i try to play the file there is no sou...

On CCX, I can create chart report. But on PCCE I can create chart.   Follow document of https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/User/Guide/UCCE_BK_U7CCCCF7_00_ucce-reporting...