All agent faced this error at the same time.
Agent went not ready.
After some time issue got resolved automatically.
In order to find out reason for this which logs need to study.
Does Finesse allow the agent to see multiple active calls in a conference call or warm transfer? Also, is the Drop Participant feature available within Finesse agent? I recall this feature is available in Finesse Supervisor during Barge In or Inter...
Hoping someone can help out.
As per the title. I've one opertor that cannot view the CSQ Statistics Report in for her team in Finesse. It runs fine if I log into CUIC as her.
Tried recreating her profiles, didn't help. Many others using Fines...
I am running into problems running these 2 reports. All the other reports I have tried work correctly, but no matter how I try these reports (agent, team, skill, or nothing selected) it comes back with the error "Report execution failed. Retry runnin...
Hi there,
I'm wondering if anybody knows the complete steps to send a campaign call that has been answered by a clients voicemail to an IVR port so that the call triggers an Application that will then leave a pre-recorded message stating the reasons...
I am planning an upgrade of CUCM and UCCX and looking to both save time, and maintain operability during the process. In short, can UCCX be upgraded to 10.6 inactive partition before CUCM is switched from 9?
Process looks like this:
Upgrade CUCM P...
Hello all,
Hope you are doing well. I have a question regarding cisco uccx 11.0, How can I add a script in the following script which can play message when the caller is put on hold.
Caller is answered by the agent and then agent puts the call on h...
Cortesy CallBack now call to client when 1st in Queue (Callback_Get_Status.startCallback=yes).
But we need find following solution: client can't wait in queue, connect to agent immediately!
How modify system for using agent reservation before call to...
So the full Calabrio One suite contains a feature to automatically pause screen/audio recordings when a credit card field is detected on the agent screen. Details- https://www.calabrio.com/blog/reducing-the-burden-of-pci-compliance-in-the-contact-ce...
I'm comfortable with subflows and am exploring this step in my lab.
It's not working for me. Reactive debugging shows it hits the unsuccessful branch. MIVR trace shows this:
8302095: Apr 27 17:55:58.129 PDT %MIVR-APP_MGR-7-EXCEPTION:com.cisco....
Hi
UCCX 7.0(2) (Upgrading to 10 in 1 day - will be reusing these same scripts - dont know if issue is I am on an old application and it's buggy or maybe the Windows OS is old and cuasing issues - I have restarted the server s in HA)
This has be...
Several months ago some UCCX Finesse agents were enabled for recording and the volume was too low. The Plantronics head sets were replaced recently with Jabra Bluetooth sets. The monitors said that the quality improved but the volume of the agents ...
Hi all,I am using UCCX 9.0.2 in my lab.I have a working Cisco Script Application mapped to a trigger.I want to update to the script to a new script in this application.When I click on the Update button I get this error: "Error while performing the op...
Hi,
Can anyone tell me if UCCX 10.6 allows you to set a timer before the call is treated as abandoned?
What I am trying to do is set is so if the callers hangs up during the queue greeting it is not treated as abandoned.
When the callers is placed ...
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