Hi All - I am trying to setup SIP TLS between VG - CVP and form VG - CUCM with SRTP. VG - CUCM with SIP TLS and SRTP works fine. unable to establish SIP TLS between ingress GW - CVP which shows busyout all the time using TLS. Generated 1024 bit...
Hi All - I am trying to setup SIP TLS between VG - CVP and form VG - CUCM with SRTP. VG - CUCM with SIP TLS and SRTP works fine. unable to establish SIP TLS between ingress GW - CVP which shows busyout all the time using TLS. Generated 1024 bit...
Hi Every one my company need to intall two workforce quality management (CR) for HA . we have 25 call center agent, there is UCCX PUB and SUB. after some research in cisco documents i get that we need to create cluster of CR but this part is not co...
Hello Everybody, I'm new to the contact center world and It's the first time where I face such problem, the user in question change his password almost every 15 days due to a security policy but never had this problem before, he always uses LDAP p...
Hi all,I've added 4 new phones to my callmanager cluster for my contact center hosted but the agents aren't able to login to the CTI agent desktops connected to these instruments.Login attempts bring the following error:'CTIOS Failure: IPCCError [120...
Hi, How can I find out missed calls and abandoned calls in reports Thnaks
Hi, Is there any way to see how many times customer is calling to the contact center.. Is there any SQL query for that??
Hi All, I have a problem with script when I delete anything in step DB Read, I can't make call to script - the script error (just hearing system error announce) Anyone have this problem? Thank you
What is the best practice when using CUIC and Internet Script Editor in terms of setting up User accounts? It looks like I have to setup a user as both a Supervisor to enable to logon to CUIC using LDAP and then also on the 'User List'to enable them ...
Hello all, We have a customer with UCCX 11.5 and CUIC (the one that came with UCCX). Customer wants to get data directly from the CUIC database and create own reports. I did some checking, but I could not find API documentation for CUIC. Is there a w...
I am writing a media sense 10.5. The other person's voice was not recorded in the recording file This problem occurs in approximately 50 cycles. What parts should we check?
Hi, I'm trying to enable Manage Recordings tab on Finesse Desktop. I modified the Desktop layout with FQDN of UCCX server in media-sense part. When I try to access Manage Recordings tab on Finesse Desktop, I'm getting an error "A login error occurred...
Hi, I have this situation where from the CUIC reports, agent not ready code is 4. There is also not ready reason code 3 and 2. Upon checking from the cisco documentation, there is no such not ready reason code 2,3, and 4. Can anyone tell me if what...
how to mask data or personal information in CVP Activity Logs11.5 /11.6 any inbuilt features available or do write a custom code for ite ? Read that 11.6 has inbuilt CLID /ANI masking feature. Thanks, Thanveer
All, Anyone have any report for agent or skill-group to support UCCE SIP Dialer? all the reports in the stock are for inbound and dialer itself but nothing for agent (How many calls, Reserve time, etc...) ? Amer
Good afternoon, I'm investigating a bit about how I can add a column to a live report, what I want to do is add an additional column to the ones I already have, to show the time that each agent takes in a certain state.I was looking on youtube and in...
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