Contact Center

Hello, We have a number of calls (1%) with contact disposition value 3 and 4. It will be great if any one can explain me how call disposition got this values, what type of calls is these.   from the template help I found definition as these. 3 is not...

Hi I have completed my CCNP certifiation then, did the CCDP Arc exam and the CCIE R & SW written exam. In oder to complete the CCDP certification Do i need to do the CCDA certification as wellChandima 

Hi,   I have a wallboard currently running based on the project link shown below.  https://colinzhong.blogspot.com/2016/01/free-wallboard-for-uccx105.html?showComment=1528869246476#c4281004727333255084   Generally this call centre provides support to...

Hello, I need help with this case please. I am using UCCX 11.5 and have a scenario I developed a script to ask customer for complain ID and integrate it with database to show complain history on another web page contain DB of the company . when an ol...

Hi all,   Planning for a Mediasense upgrade from 11.0 to 11.5 as we are going to UCCX 11.6/CUCM 11.5. I have 3 HA pairs to upgrade. The guide says that the upgrade can take longer time if there are more records . Is it possible to build new 11.5 and ...

Hi All,   i would like to understand how dtmf works in ucce environment    lets consider i have a PM script which prompts for press 1 for sales and 2 for support ..Now when user selects 1 how it passes from ingress to vxml gateway and now how vxml ga...

Dear All,   The display name on ip phone ( when calling and when connected) is showing different. I want same name to be displayed when ringing and when connected as well. It was working fine before. How do I make it work again? Please help!

  Hello gents,   I am planning an UCCX upgrade, and need your help with a few things here. BIG THANKS in adanvace.   I have read the release and upgrade note a few times now.  I can't remember either, the release note or the upgrade has mentioned NO ...

Hello.  I am trying to determine the best usage for the standalone CUIC versus the standard CUIC.   1. I see that standard CUIC 11.5 has stock reports "Agent All Fields" and "CSQ All Fields".  Using these reports, it seems to me that one could use th...

Dear members, Has someone gone through a UCCE Tech Refresh Upgrade from 9.0 to 11.5? Could you please confirm if the below High Level Action Plan is correct?   1- New infrastructure preparation (Installation of Windows Servers & SQL Servers). 2- UCCE...

When i log in, i go UCCX AppAdmin Portal > Tools Plug-ins>   I don't see CISCO Unified CCX Desktop Suite in list of tools.   Please, help me    

Anyone gotten this to work? There are plenty of links online for EIM, but I don't have EIM. In the PIM logs I see a PreferredAgent varible, but I don't see any ECC variables coming through even though the documentation states that you can pass ECC da...