Dears, I want to know the possible option to integrate UCCX with oracle rightnow and Microsoft Dynamics. all I have found to do such integration is via a 3rd party software (CRM connector) to interface with the CRM and uccx. My questions: in order ...
Forum Posts
Hi, I tried to add DB source to UCCX 11.6 using MS SQL 2017. I used jTDS 1.2.5/1/31 but no luck. Does anyone have expirience about adding MS SQL 2017 to UCCX? Thanks,
I am trying to build a couple of scripts that would copy user changes in a call script from one IP IVR (A) to the second IP IVR (B). So if the caller changes a prompt or an XML document on one IPIVR, I am wanting that to also get updated on ...
Hi All, I'm looking for opinions about Unit and Integration Testing / DevOps lifecycle for custom/3rd Party Finesse Gadget development. I've seen hints in several posts that a combination of Javascript Testing frameworks like QUnit and various In...
Resolved! Upgrade UCCX from 9.0.2 to 10.6.1
Hi All, I should upgrade uccx from 9.0.2 to 10.6.1 but I don't know if I should use the Product Upgrade tool. Thanks a lot for your help. BR AC
Hello Experts, I have integraded the SocialMinter with UCCX 10.6. I believe all the configuration are completed correctely but the agent status for chat and email is grayed out and shows Not ready for chat and email. Please see the attached screensho...
Resolved! Social Miner emails
When agents are typing a response to an email in Finesse, if a call comes in, how can I immediately stop any further typing in the application and take the call? Thank You, Joey Touchet
Hello Community, I am facing the following customer request: they want to automatically make a post call satisfaction survey with DTMF-based answers and CUIC reportable (Call Custom Variables Report will be sufficient) but the survey has to be placed...
I just enter collaboration world for about 4 months and my end user assign me with challenging request : uccx script. So i've done several subktask from this request but i stuck in one thing : how to make a prompt from unanswered phone. Here is the l...
Hi folks, I've installed UCCE 11 Setup in a separate domain. Does any one have faced this Error " The Finesse server is currently out of Service. Team Resource Management can only be performed when it is in service" under Finesse administrator Team ...
Hello everyone, Our curent UCCX and SocilaMiner version is 10.6 and planning to move to 11.6. The exchange server is 2010. My question is; would SocialMiner 11.6 work with exchange 10.6 or we need to move to 2013 or 2016? Thanks, MK
Hi Expert, We have deployed CCX 11.6 and we have 80 premium seats but noticed that the total number of ports is only 100. I read from the guide that the IVR ports should be x 2 of the seats if it is on premium. It this normal on version 11.6 or ...
Resolved! ICD Script
Hi Everyone I downloaded the Getting Started with Scripts manual and I'm trying to teach my self how to make scripts. I followed the steps for the first script which is called icd.aef and all of my steps are correct but when I play the script I can o...
Hey Guys, Is it possible to send an event to an external ACD in ICM?? trying to send an event, letting it know the call is in queue. Call flow; inbound in cucm from a sip trunk to Aspect UIP... call comes in on sip trunk, hits CTI rp, which then ...
Unified Intelligence Center user roles. How can I take away supervisor and agent ability to log into intelligence center but still allow them to see reports in Finesse?
