Contact Center

 Hi Guys, I am trying installing the UCCX 9.X in VMWare machine and am searching the following problem:Enter a license or zip file nameLicense File*Validating uploaded license file... Warning: No valid license feature lines found in the uploaded lice...

Hi team,   We are configuring UCCX to add a second server and start the HA configuration. So in design guide there are two modes of configuration (HA by LAN and HA by WAN). I have one UCCX installed nowadays in a Datacenter, and now we are installing...

As you aware Agent_Event_Detail table of AWDB will be updating whenever Event change is occurring. When an agent going for Lunch @2PM and changing his state to Break @2:10Pm, then DB will update with Lunch Duration 600 Seconds. If an event is continu...

Hi, We're experiencing a issue with our Social Miner application and email feeds. When checking the runtime and UCCX logs they indicate the below errors. This has made the Social Miner application to become inoperable, since the system is reporting t...

Hello, I want to configure my finesse layout like this how can i do this?     Right now is like this:     Regards   Leonardo Santana

Hello,   I have a weird problem with RecordAgentGreeting VXML Application, i can hear the first wav file (please record your greeting after the beep) and then it through a badfetch.error and exit, i am using the cisco provided VXML Application, anyon...

Dears, Kindly advice me about how can I change the "Cisco - Logo" as it's not showing in the "XML" desktop layout: Best Regards, Redha Al-Muharraqi

Hello,We recently upgraded a customer to Cisco UCCX 10.6 ( HA over WAN ).  The customer loves Finesse and we have converted all agents over to Finesse.  The CIO wants to know if the main splash screen ( https:// ip of uccx:8445/desktop/container ) ca...

I have had great success utilizing the Callback script but after a couple days in production I am getting this complaint. An agent can be skilled to several CSQ's. When taking a "callback" csq call, it places an outbound call. After the call is finis...

Hello, Our customer wants to change the routing of their contact center to be more agent based then queue based.  What they are looking for is the ability to have "if you know your parties extension you may dial it at anytime" inserted into the greet...

hi guys,   i have all new uccx and cuic 11.6 up and running. cuic is stand alone. i was able to integrate it but how do i get the report templates of uccx (the report templates usually come with cuic co-res ) to show up here on this cuic stand alone....

Hi Deepak,   When i wright this query somereason getting this error   <finesseLayout xmlns="http://www.cisco.com/vtg/finesse"> <layout> <role>Agent</role> <page> <gadget>/desktop/gadgets/CallControl.jsp</gadget> </page> <tabs> <tab> <id>home</id> <la...

Hi Can someone confirm if an agent receives a direct call to his ACD.After the call is over,will the agent continue to be in Not ready or the system should change him back to ready?