Hi everyone, I'm having troubles to make any change in the finesse layouts, it seems that i'm unable to put any modification whenever I do, the layout is created correctly in the script and in finesse administration page using the same exact name b...
Forum Posts
We have been using DB Lookup with ICM for years. Currently on version 11. Recently we added columns to the SQL Database and removed them. We then added them back to SQL. We are also replicating the database to the B-side. The A-side is failing with t...
Hi Expert, UCCX 11.6 2 nodes When our primary server does down, logged in Finesse agents automatically redirects to secondary Finesse URL, which is good. However, once the connection to the primary server re-establishes, we are just seeing that t...
Resolved! Socialminer Chat distribution
Hello, Again, I have recently went live with our new socialminer chat. From the contact service queue, I see only two options. Longest idle and most skilled. Couple issues I am having with longest idle. Per another discussion I created on notif...
Hi, Anyone knows any methods /inbuilt CVP reports to show the exact time spend only in the IVR /Self service cvp application. Exsiting vxml /call reports does not show the IVR time rather shows overall timing once the call hits ucce to agent / cal...
All, I've tried the following method to upgrade from UCCX 8.5.1 to 11.6: Stage new 11.6 VM in production - SUCCESSTake DRS backup of old 8.5.1 VM - SUCCESSStage new 8.5.1 VM in lab/isolated network - SUCCESSRestore 8.5.1 VM backup to 8.5.1 VM lab/i...
I'm trying to upload a WAV file "SRC+Neu+Emer.wav" that is 219 KB using "Cisco Unified CCX Administration\Prompt Management". I keep getting a message "Special Characters like.....are not allowed in file name". The file name doesn't have any of the S...
Hello, I have just went live with our new chat feature from Socialminer. We are at 11.6 using finesse desktop. The new incoming chat dings quietly and a toaster window appears for 5 seconds. My staff are struggling real bad to notice they have a...
hello i need help after i got new license from Cisco ( Re-Host ) .. in UCCX IVR port was x2 now it's 0 ... Package: Cisco Unified CCX Standard Total IVR Port(s): 0 High Availability : Disabled Cisco Unified CCX Maximum Agents: 400 so i ...
Dears, I want to know the possible option to integrate UCCX with oracle rightnow and Microsoft Dynamics. all I have found to do such integration is via a 3rd party software (CRM connector) to interface with the CRM and uccx. My questions: in order ...
Hi, I tried to add DB source to UCCX 11.6 using MS SQL 2017. I used jTDS 1.2.5/1/31 but no luck. Does anyone have expirience about adding MS SQL 2017 to UCCX? Thanks,
I am trying to build a couple of scripts that would copy user changes in a call script from one IP IVR (A) to the second IP IVR (B). So if the caller changes a prompt or an XML document on one IPIVR, I am wanting that to also get updated on ...
Hi All, I'm looking for opinions about Unit and Integration Testing / DevOps lifecycle for custom/3rd Party Finesse Gadget development. I've seen hints in several posts that a combination of Javascript Testing frameworks like QUnit and various In...
Resolved! Upgrade UCCX from 9.0.2 to 10.6.1
Hi All, I should upgrade uccx from 9.0.2 to 10.6.1 but I don't know if I should use the Product Upgrade tool. Thanks a lot for your help. BR AC
Hello Experts, I have integraded the SocialMinter with UCCX 10.6. I believe all the configuration are completed correctely but the agent status for chat and email is grayed out and shows Not ready for chat and email. Please see the attached screensho...
