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We are in the process of migrating from CVP 9.0 using VXML Gateways on 3925E routers to CVP 11.6 using VVB 11.6 virtual machines.  We are using the same F5 load balancers for distributing HTTP requests for both VXML and media (WAV files) in both envi...

We run version 10.6, where CSQ are set FIFO, Least skilled by Weight.   Highest priority skills/CSQs have Skill 1/2, Weight 1. Normal priority have Skill 5, Weight 1. Minimum competence level is set to 1 for highest priority, and 2 for the rest.   Wh...

Hi, I cant get CCX E-Mail CSQ working-I get error:   "Mail Server Configuration Errors IMAP Host Name or Port does not match. Check the settings in Mail Server Configuration page"   DNS is fully resolvable for all servers (forward and reverse). I've ...

Hi every one I want change music on hold when have incoming from uccx to agent. But i cant change. i have trying to change but not ok. Please help me plz. i have been try change music on hold on Device, CTI route point, DN, and call control group but...

UCCX System version: 10.0.1.10000-56 Keep getting the error about characters not allowed when uploading a .wav or .zip file "Special characters like &, %, :, *, ?, ", <, >, |, ' are not allowed in File Name. Please try again" I have tried Firefox v...

Hi, I have uccx 11.5. Cuic reporting was working just fine about a month ago for more than a year. Now historical reporting is not working but live reporting in cuic is still working. It took me so long to figure out the reason .. please help!!

Hello everyone,   I have a cluster of base servers and a cluster of recording servers. My recording server generates the media files and i can see them in the temp directory and also via the GUI.   However, when i try to play the file there is no sou...

On CCX, I can create chart report. But on PCCE I can create chart.   Follow document of https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_11_5_1/User/Guide/UCCE_BK_U7CCCCF7_00_ucce-reporting...

Hello Folks,    I need a help in scripting. My clients want this way   Step 1 - Customer enters and ID. Then we have to match with the DB  Step 2 - if the above ID matches, then script prompt to enter the account # Step 3 - Combine both ID and Accoun...

Currently running UCCX 11.6.1. We previously had a call back script running back in 2014 but the script that utilized the feature has been drastically changed. The callback script work as far as prompting for callback or VM but no callback is deliver...

I am looking for clarification on the SKU's required to migrated agents from Standard to Enhanced licensing.  This this top level SKU (CCX-10-UPG-K9) contains CCX10-10U-S-E-S1 which is by defintition what I am looking for - CCX 10.0 UPGRADE - 10.0 to...