Contact Center

Resolved! 8000 row limit CUIC

Hi, I'm aware of the 8000 row limit and wanted to understand in details the workaround, I'm also aware of different approaches given a "case study" which are basically about making a bunch of reports and scheduling them. 1. if I got database access...

Using Cisco CCX script to Read from plain text file.

Hello friends, Am not a developer, am network admin who admins the call center of my company. recently I had to add public vacations in the script.aef file, which by time became a headache to modify this script to contain the new mo...

Resolved! eGain and UCCE Routing

I have eGain integrated with UCCE and UCCE does the routing. Iam facing problem with Email, that is emails are send to UCCE queue properly and it is routing to eGain exception queue after 4 hours when no agents available. I have set the wait time on ...

Manual voicemail drop

Hey all, We're looking for a solution for our agents who will be using CCX 11.6 and UC + CM 11.5. What they're trying to do is as they make a call, if the voicemail picks up, they'd like to pick one of let's say 3-5 pre-recorded messages to be deli...

Resolved! UCCX CallBack Script-How to Populate the "confirm the callbacknumber" Prompt in BaselineAdvQueuing.aef

I've had success passing the caller ID and can populate that into "callbackNumber" and "callbackNumberEntered" variables. What I want to do is have the combined prompt of "pYouEntered", "pCallbackNumber" and "pConfirmation" read out the callerID of...

Access To Calling Number From Uccx To Jabber Custom Tab

Hello, anyone knows how i can access to the calling number (not cti port number) in a custom tab in cisco jabber? i'm using the OnTelephonyConversationStateChanged function in a custom tab to get call information like described in this documentatio...

API to create UCCE ICM Script for call routing

Hi, Is there any API available to create UCCE ICM script via an API? use case: IVR call flow being developed in CVP and deployed in CVP Server. In Cisco, ICM side a new ICM script being created with necessary data assigned for call routing. Is ther...

CUIC Scheduling is not working

Hi Experts,I am facing in cuic setup that the scheduled reportes are not functioning on scheduled time. It was working for last 2 months and it suddenly stop working from day before yesterday. i have reset the schedule and didnt get any scheduled rep...

Getting the follwing error when installing CVP 7.01

Trying to install CVP 7.01 the following error.....received [COULD_NOT_CREATE CERTIFICATE] while trying to setup keystore

Resolved! How to mark short calls in UCCX as handled

Hello, I am looking for a way how to mark short calls in UCCX as handled. Let's say if a call was abandoned within 5 seconds after hitting a queue such call should be marked as handled. Some examples: A call was assigned to an agent but dropped after...

Resolved! UCCX Scripting Configuring a Date Range

Hi Guys I am looking to setup a UCCX script similar to the popular holiday check script. (Maybe not even required) I am comfortable with specific dates using .xml files with the holidaycheck script However, what I am trying to achieve is to specify a...

Report for calls taken p/month for the group?

We are running: Version 11.6(1) Build 11.6.1.10000.51 Essentially I want to be able to see how many calls my group has taken per month/Day/ hour. To find out when our busy times are? The closer I can get to how many calls per day and then hour I...

Outbound Dialer IVR needed to Dial DID plus end user extension

I'm very much a novice but I'm looking for some help with an outbound UCCX script. I'm currently importing contacts into UCCX for a progressive outbound campaign. It's been working fine until now we are trying to import contacts that have extensions ...

Resolved! Recording of Extend and connect users

Hello Everyone, Has Anyone configured Extend and connect with UCCX? Can someone please advise if it's possible to record agents of UCCX using the extend and connect functionality? https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/srnd/c...

Spark Team Announcement gadget still available for finesse

Hello all, Is Spark Team Announcement gadget still avaialble for download. All the uls that seem to refer to it appear to be offline. Thanks

Contact Center

Forum Posts

Resolved! 8000 row limit CUIC

Using Cisco CCX script to Read from plain text file.

Resolved! eGain and UCCE Routing

Manual voicemail drop

Resolved! UCCX CallBack Script-How to Populate the "confirm the callbacknumber" Prompt in BaselineAdvQueuing.aef

Access To Calling Number From Uccx To Jabber Custom Tab

API to create UCCE ICM Script for call routing

CUIC Scheduling is not working

Getting the follwing error when installing CVP 7.01

Resolved! How to mark short calls in UCCX as handled

Resolved! UCCX Scripting Configuring a Date Range

Report for calls taken p/month for the group?

Outbound Dialer IVR needed to Dial DID plus end user extension

Resolved! Recording of Extend and connect users

Spark Team Announcement gadget still available for finesse

Libgcrypt warning whenever I try to change an application script

UCCX 12.5 - trying to check Previous Day on a script XML Document Data

Can't use attributes from Tasks API in Flow Designer

UCCX 12.5 Unexpected Shutdown

Set Wrap up Time for Warm Transfers in UCCX

Is Script editor able to include transfer numbers within a label node?

UCCX SSO 12.5

Webex contact center analyser report to find calls hitting options

Print a list of users in ECE 12.6.1.3

"FAULT" and "LOST" as Task Treatment