i have Problem in UCCX while iam dialing from Mobile to UCCX ..... but when iam dialing from extention ( IP Phone ) to UCCX it works well ...!!! i check script and no error message . ill explain problem in example ... for example :- we have contact...
Good Day, Let's assume I am only using two Precision Queues, 1) Sales and 2) Billing. I am trying to determine the best way to route Sales calls as a priority over Billing. Right now it seems that Billing is prioritized. Both PQs have the same agen...
Hi everyone, in our UCCX, each application has its own extension ( obviously), I went to each DN and filled the name of the application (for example : English_information) so the call agent can see that the client calling has selected English as th...
Hey, Hope someone can shed some light as I've tried and not been able to catch the variable. For example; If the Call Centre closes at 5.30 PM and people are in the queue. In the last 10 minutes if they are still in the queue an announcement played...
Hi All, We have a problem from two parts. 1- Now i have UCCX v. 11.5 and when i run Abandoned Call Detail Report there is some calls showed unknown even when we tested from our internal network we get the extension number and if we run call detai...
Hello-I have script which supposed to record a prompt and save to uccx prompt mgmt. However, this is not happening!!! when I record a prompt, I am unable to replay it and also when I save it I can't find it anywhere. I would appreciate if someone can...
Why it is required to upgrade the JTAPI Client on the CUCM PG after CUCM upgrade? Can anyone help me understand this? Thanks!
Hello, I have a problem in CUIC that any abandoned call comes from PSTN shows in the report "unknown" although if it is answered, the ANI appeared Note: Abandoned calls ANI from internal network appear. please see attached
Hi , We have installed CCMP 11.5 , while accessing the portal url getting following error.Please find the attached screen shot . Has anyone faced the same issue?
Hi, I am trying to assist some our supervisors with creating the below reports but can't find any documentation on how to create or access the reports. Can someone assist with providing documentation that has step by step instructions on how to acces...
Good afternoon Cisco Voice Experts and cisco community members. I'm new in cisco uccx scripting, so my problem is probably a little thing that I don't see very quickly in this moment. Well, i'm trying to make a rest call and I have success, to se...
Hi guys, do I need SocialMiner to be installed if I will have only internal users using web chat and CTI ? We have UCCX Premium and just need to activate Finesse, I thought Finesse can provide chat functionality too without SocialMiner :( ... DO I ...
Hi, for Windows Server Licensing and SQL Server to PCCE 11.5 what is the recommendation for this license type? Are they server+cals or core? Win2012 R22 - PGs2 - Roggers2 - AW-HDS2 - CVPs1 - CVP OAMP1 - CVP Reporting SQL 2014:2 - ECE1 AD/DNS2 - AW-HD...
Document (Installation and Upgrade Guide for Cisco Unified Intelligence Center, Release 11.6(1) 2017-08-24) says to do the published node first and then proceed with the subscriber nodes. I was asked by peer review, can the entire upgrade be done o...
Hi there Trying to download CUCM 10.5, but looking at the options there options for upgrade, locate, utilities, etc. As this is a fresh install and it will be install in a virtual server, excuse me, but I don´t see an option for a fresh instalati...
